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September 2023 by Mondsta G.
I wouldn't have wrote this review if it wasn't for Mark one of the guys at the tire shop. I purchased the tires through the Costco website and I called him a couple hours later to check if they had any in stock to just get it installed without waiting for the tires to be shoppe He took his time to look around and found 4 that I wanted and he told me to come in the next day and he'll have it on hold for me. He followed through on his word and I was able to get in there and be out in no time. When I saw him in person he was very courteous and professional. Like I said this review of 5 stars is because of him and his efforts to not only help me but also provide me with excellent customer service. Thanks Mark
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August 2023 by Jose L Ramirez
Not to have the job done when they promised
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April 2023 by Brian Templet
My wife and I were driving up from LA to our home near Fresno when a pothole dented our rim past the level of safety. I was expecting to have to replace the entire thing but Hector took time out of his (what appeared to be very busy) day to not just answer our questions, but to take it back for us. He repaired the dent, checked the tire for leaks, and while he was doing that he caught another wheel that had been damaged the same way which we had missed entirely. He had us fixed up and back on the road way faster than we'd been expecting, and was friendly the whole time. He deserves recognition for all of his hard work!
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December 2022 by Peter X.
I had a great experience here when I came to get my dad SUV tires changed. I order the tires off the Costco website during Black Friday and got it shipped to the store. Once it arrived, I made an appointment from their website. The website can be a little slow but just be patience. On the day of my appointment, I arrived 30 minutes early and they have some reserved parking spots for tire center so that's nice. This place also have a backway entrance so you can avoid going through the busy costco traffic. When I checked in at the Tire service, they told me it would take an hour to change out the tires and it really took an hour. They did a great job and I was happy with their service.
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September 2022 by Lupita G
I called about an hour and a really nice guy answered who was really willing to help me with my punctured tire, he said to bring it there and depended on the tire he would try and fix it, we drove there and the guy at the counter was not friendly at all, checked the tire and says there’s no leaking and the didn’t do plugs there.So disappointed, the reason I called Costco is because I trust their services but unfortunately the employees are not willing to help.
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September 2022 by Sam I Am
Technician Luis helped me with getting my tire replaced. Eventhough he looked hot and sweaty from the hundred degree weather-he still took the time to answer my questions and hear my dilemmas of getting a flat on Angeles Crest Hwy. He was was very helpful and a hard worker.
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August 2022 by Judy H.
If you make an appointment beware that your car might not be ready after your 30-45 min Costco shopping trip. I would recommend go get some Jamba Juice or stroll thru Best Buy before shopping at Costco to avoid waiting for 20-30 min after you paid for your stuff inside Costco. Other than the long wait, for the price and complimentary services and warranty, getting your tires at Costco is probably the best deal. You have free Nitro (or whatever its called) air. If you get a nail or a puncture that needs a patch, they cover that for free. If you completely destroy your tire, they give you a good deal on a new one.
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May 2022 by Lupita Gonzalez
I called about an hour and a really nice guy answered who was really willing to help me with my punctured tire, he said to bring it there and depended on the tire he would try and fix it, we drove there and the guy at the counter was not friendly at all, checked the tire and says there’s no leaking and the didn’t do plugs there.So disappointed, the reason I called Costco is because I trust their services but unfortunately the employees are not willing to help.
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April 2022 by Carlos R.
Great costumer services and they match prices. It's my go to and it should be yours to, unless the membership is too expensive. Wow that is what you are going to save and plus if you use their credit, you get cash back. Good luck if you don't listen
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December 2021 by Jim R.
I like coming here because they don't gauge you and guarantee their tires. You have to make an appointment though. Waiting on a walk in is brutal.
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September 2021 by Antonio Romo
DONT BUY TIRES HERE!! WARRANTY IS TRASH!!! They want you to wait 4 hor to repair a tire and if you repair it WARRANTY void, and forget the rotation that would two weeks after on a weekday because they don't take appointments before 4.30 pm come on.
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September 2021 by K M.
Was surprised that their special on tires ($~150 off purchase of 4) pretty much matched up with the same brand of tires my Toyota dealer was offering .... and they weren't advertising a special..... I expected a little more from Costco. Anyhow, shop around before you assume.
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July 2021 by Eric G.
I went in to Costco's Tire Center this morning (Wednesday July 7). Granted, I wasn't very optimistic given the poor reviews on Yelp. However, my dad has had nothing but positive experiences at this location so I went at his insistence. Background: I drive a 2012 VW Golf. It ain't pretty but it gets me around. I've patched the tires on my car many times over. I was surprised by the pricing I was given. It was hundreds less than I expected. I originally planned to buy just one tire since I got a flat rear yesterday and my spare tire was already being used in the front. I know, I know, poor decision on my part not fixing it sooner. Given the pricing, I opted with replacing all 4 tires. When I first got there, it was before the tire center opened so I waited maybe 10-15 minutes for the crew to set up for the day. Not a big deal. Once they were ready, they quickly helped everyone in the line before me and got to me within minutes of opening. I explained my situation and I was pleasantly surprised by the lack of pressure or aggression. After explaining the options and pricing available for my car, the employee left it up to me without trying to influence me or pressure me. As I said previously, I decided to buy the 4 tires and have the tires installed as well. I also asked for a favor. The favor was to have the best of the 4 tires already on my car replace the punctured spare tire I had in the hatch of my car and they fulfilled it. All things considered, I had a great experience given that it was last minute and I was out of there with new tires installed in about an hour. My brother (who is very knowledgeable about cars) had a look and it is also his opinion that they did a good job.
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June 2021 by Jeremy S.
Had nothing but great service from here for years. I went today and they broke 2 of my center wheel caps that's going to cost me 40 bucks to replace, that alone wouldn't get me to upset, but the fact they didn't tell me and just left it in my cup holders ticked me off. I question if I will come back to get any services from them ever again after this experience. I spoke to the worker after he gave me my keys and asked if everything was good. But he failed to notify me that they broke my wheel caps. What the heck costco tire center? Who breaks someone's things without mentioning it or even offering to replace them.
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April 2021 by Juan De Luna
Took my van to get tire replaced and Brit customer service was exceptional!! Thank you very much Brit for taking care of me.. Truly appreciate it!!