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November 2025 by Alayna Lynae
Made an appt to get the back glass of my iPhone 15 replaced. Dropped it off, was quoted $25 with AppleCare, and told to come back in 3 hours. Did so, and returned to find out while trying to repair it, the technicians cut/messed with a a cable/wire within the phone. I couldn’t take it home so was loaned a temporary one (which I was told wouldn’t be covered by AppleCare for any potential damages :/), but I needed a phone so I had no choice. Transferred my number at the store and was quoted a week wait-time for the replacement to arrive. Got home that day with my loaned phone (14) to discover the charging cable is different and I wasn’t sent home with one. Nor a case until I asked about it before I left, but I wasn’t expecting the charging port to be different, so I didn’t ask. I understand things happen, just unfortunate and pretty majorly inconvenient.
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November 2025 by Jonathan Garcia
Worst service, don’t know how to communicate, team leads are rude and condescending, more specifically Maria.
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November 2025 by Bob de Groot
Again a disappointing experience with this store. Waited for 4 hrs for a screen repair for them to tell me they couldnt repair it nor offer a trade in value. Went to Costco, they repaired the screen for $150 incl screen protector. Must be embarrassing for Apple that their own flagship stores and so called geniuses are being outperformed by a price fighter like Costco, in both service and pricing. Apple has nothing but the brand and service going for them, we all know its made in China, most likely even unethical. Shame on them, I really never complain publicly but this crossed the line.
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November 2025 by Danny Falco
I walked into the Apple Store on El Paseo on one of the most difficult days I’ve had in years. To make matters worse, my phone—something I rely on heavily—suddenly stopped working and wouldn’t stay powered on. In a moment of panic, I rushed to the store without an appointment, unsure of what to expect.
The moment I stepped inside, I was greeted by an incredibly kind concierge associate (I wish I remembered his name—he was wearing glasses). His warmth and attentiveness immediately put me at ease. Despite my lack of an appointment, he reassured me that I would leave with a smile, and he quickly arranged for me to meet with a Genius Bar technician.
I was then helped by Mageline (apologies if I’m misspelling her name), who provided what I can confidently say is the best customer service I have experienced in the valley. She went above and beyond in every way—she listened carefully, communicated clearly, and answered all of my questions with patience and detail. Her kindness and sincerity made a meaningful impact on me during a moment when I truly needed support.
Not only did she resolve the issue with my phone, but she also lifted my spirits and even made me laugh. Exceptional service like this has become rare, and it deserves to be recognized.
This location has earned my loyalty for life. A sincere thank you to Mageline and to the wonderful concierge who helped set everything in motion. You are both outstanding.
10/10—I highly recommend this Apple Store.
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November 2025 by allison fraiberg
Besides the fact that clearly not enough staff was available today (it happens), experience was generally fine. That is, until at the set up desk with a few others, a staff member said as a new customer sat down, “Consider this a kindergarten class and you all are the children. Sal here is the teacher.” Pro tip: don’t infantilize and condescend to your customers. It’s not the flex you think it is.
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November 2025 by José Ramón Mancillas
Very disappointing experience at this Apple Store. I drove 2.5 hours to this location to purchase the model I had planned to buy. I was assisted by a salesperson who communicated in ASL. Normally this wouldn’t be an issue for me, but it made the process take longer because he was working through an interpreter. During the transaction, the iPhone I wanted went out of stock. They told me that “someone” had taken the phone that had been available and that there was nothing they could do.
This was a complete waste of my time, and I left without the product I drove hours to buy. For a company built on efficiency and customer experience, this was an embarrassing failure.
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November 2025 by Erin Hanson
Lame. I called ahead to buy a laptop, she said come on over. When I got to the Apple Store there was a 30 minute wait to see a sales associate. There was no way to just pick up a laptop off the shelf. I don’t know about you, but I hate waiting. I feel like they should have better service for someone wanting to buy a $3,500 laptop off the shelf.
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November 2025 by Nancy Thomas-Finn
New iPhone!! Easy peasy. Everyone was very helpful and pleasant.
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November 2025 by Christian Krage
Worst ever Apple Store I’ve been to. I knew exactly what I came here to buy, but still had to wait 45 minutes for someone being able to sell it to me, while 15 employees were just hanging out doing nothing
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October 2025 by Mike Lucca
This place is a joke. I hour wait past appointment time to find out a repair will be 2 hours. Come back next day and wait an hour to find out it can’t be fixed.
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October 2025 by ONEMASTER SURFACE CARE SOLUTIONS Stevens
XCELLENT CUSTOMER SERVICE BY VERY SMART CUSTOMER SERVICE MAN
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October 2025 by Kenneth Santos
Why I have to wait hour for buyin an iPhone ?
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September 2025 by Anthony-Julian Zavala
Love Apple products, hate having to come to this store. Wanted to buy a case for my AirPods and an AirTag, cheap items, looking around it’s not really clear where to checkout and employees aren’t super attentive, so wasn’t sure, tried finding an employee to help me, and guess an employee noticed I was walking towards the front, all I hear is an older shorter woman, “sir! sir!”, maybe assuming I was stealing? I was like, “oh, hi, I need help checking these items out… did you think I was trying to steal or something, you sounded kinda urgent trying to get my attention🤣”, I was trying to make light of the situation. Anyways, vibes are everything. Be more attentive, especially when your store isn’t super clear on how to checkout after browsing.
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September 2025 by AirJaunt
Making you stand outside in the rain for an iPhone 17 after it’s paid for. Hmmm make that make sense
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September 2025 by Eric Kain
Gary was a gentlemen, incredibly professional, helpful and kind.
Highly recommend this apple store, thanks to Gary the process of trading in my old iPhone was quick and painless.
