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April 2024 by Harvey Gragos
Classy shopping area
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April 2024 by Xiomara Alexis Fernandez
Eric was professional and polite but he was not helpful. His manager (black hair, glasses, chubby, short-ish guy) was a jerk, rude and should not work for Apple. My phone was stolen so I bought a new phone from Apple online. When I went to pick up the new phone, they told me they couldn’t check me in bc I wasn’t on the list. They asked me to wait in the corner of the store. I waited for nearly 20 mins. I went back to the manager and he said I need to find my order number. They said they could not look me up with my email, phone number or any other way. After calling a friend and getting my order number, they found my order. They then told me to wait at the order pick up table. I waited at the table for another 15-20 mins. I asked again why I was waiting for so long and the manager said that there is an issue with my order and the payment address needed to be verified. He told me that I needed to call Apple Care to sort out the issue. When I told him that I have never had to call AppleCare as a customer inside of an Apple Store to pick up my order, he said that he will have Eric help me when he gets back from his break. I waited another 10 minutes and Eric came over and pleasantly greeted me. Eric called AppleCare and sorted out the issue (without asking me any questions). Eric said it would take another 5-10 minutes for my order to be “processed” (I ordered the phone online 5 hours before I went to the store to pick it up but it still wasn’t “processed”). About 10 minutes later, Eric came back and had my new phone. He said that it may or may not be connected to my wireless carrier, AT&T, even though I connected it to my AT&T account when I ordered the phone through Apple online. When he helped me set up the phone, he realized it was not connected to my wireless carrier. I also could not complete the set up on the phone bc I could not log into my Apple ID since I didn’t have my old phone to receive the verification code. Eric was basically useless. He offered no solutions other than to call AT&T when I get home. This was the absolute WORST experience I have ever had at an Apple Store. They made little to no effort to help me activate a phone that I spent over $1,000.00 for. Three months ago, I got a new phone from the Apple Store at The Grove in Beverly Hills and I picked up my phone and had it activated within 10 minutes without my old phone. When I explained this to Eric he said that there wasn’t anything he could do to help me. When I went home to call AT&T, they were unable to help me since I could not receive the verification code that was sent to my now stolen phone. This Apple Store is a joke. They don’t care about their customers.
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April 2024 by Kevin Moon
Great customer service!
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April 2024 by Matthew Collins
This store is horrible. They damaged my phone when I took it in for a repair and they refused to correct the problem. Their customer service is horrible and their technicians are not trained to fix devices correctly and they are dishonest. Take your device to the Rancho Cucamonga store. I would not trust them to fix or work on any Apple devices. You will regret it and you’ve been warned. I should have read all of the negative reviews first.
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April 2024 by Ryan Jeffers
Took my mom in for her iPhone 12 Promax. All it is doing is showing the apple logo. First person said go sour down next to the wall a tech will be available in 3 hours. Didn't wow get name down or anything like that. About 5 minutes later some other person walked up and said it was going to be 5 hours or we could come back tomorrow when they open at 10 and, "Maybe" be seen in the first hour. Or we could make an appointment for Saturday and be seen someone within that hour of the appointment time. This store is a joke!!! We're never going back!
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April 2024 by Wallah acccesorios
They helped me with everything i needed
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April 2024 by Абай Касымов
Bought 15 pro max here friendly staff. I forgot the name of the girl's seller. Thank you so much. She did everything in her power. I had a problem with the verizon operator: for some reason my account was unconfirmed and I could not get a phone in installments. Bought it in cash.Thanks to the staff, they are all friendly and welcoming.
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April 2024 by Hungry Traveler
Great service
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April 2024 by Rubien Brandon
I keep having to replace my watch and they always lagging on calling me I think there corrupted
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April 2024 by Nick Miller
I brought 3 pairs of airpod pros in, all strangely stopped working at the same time.Kenneth told me I needed a separate appointment for each pair of airpods. He could look at one pair now, next pair in three hours. Next pair after that maybe in a few days. Unbelievable
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March 2024 by Jean-Louis Wallace
If shopping is your sport, this village will not disappoint. It has everything you desire and for all budgets.
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March 2024 by Antonio Alvarez
Perry helped get a replacement phone and was amazing help during the entire process even when dealing with the mess that is Verizon, big shout out to Perry for his commitment to great customer service!
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March 2024 by Keira Bresnahan
We had a great experience yesterday evening trying the new Apple Vision Pro. Our rep. was Letty and she could not have been more helpful, knowledgeable, and kind. She was wonderful and spent more than 20 minutes with us walking us through and demonstrating the Apple Vision. Thank you Letty for your kindness!
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February 2024 by Gar Ren
Great staff and convenient location!
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February 2024 by Matthew Bernhardt
Needed to wait 40 minutes to purchase something because the store is poorly managed
