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November 2023 by Christine H.
Not enough staff in this storeVery disorganized and slow Takes forever to check out the line is long only 2 people on register but there are 4 registers I will stay away on the weekend or busy holidays for sure
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November 2023 by christine johnson
would give 0 stars. rejected my return and i called customer service and they said the store should not have done that and i have to go out of my way to ship the items back. i specifically was told by an employee in store that it was fine at the fitting room before even trying on the new items i was going to buy and she told me that it would be fine to return and they would take care of it up front. ended up not even making a new purchase. very bad first experience at this new location.
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October 2023 by SPIFF
It's very pricey, but the quality of clothing is worth the price.Salespeople are extremely helpful and friendly.
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August 2023 by Cary Kenner
Quality workout apparel. Lasting material’s. Excellent design and fit. These products last forever! Pricey, yes.
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August 2023 by Nancy lauritzen
The sales person was so nice and helpful.
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June 2023 by Louisa N.
Jacque was a gem today while I shopped. Super helpful and informative :) looking forward to my next visit
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May 2023 by Alexander Fairclough
Not sure what to say, this is the second in-store purchase that required hemming, both times where as described.Both times the store never emailed me or called me to tell me the hemming was completed (the hemming confirmation email stated I would receive a follow up email when the hemming was completed).Corporate Lululemon staff can't and won't help, was told by them to contact the store directly where the item was purchased and someone from the store will respond within 48 hours, I did both email and called/left a voicemail directly with the store and never heard back, after 4 weeks of waiting I had no choice but to go into the store.I will be voting with my wallet and purchasing apparel elsewhere going forward.
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May 2023 by Rachel Griffith
It's alright. This desert could use a real lululemon, not a permanent pop. The selection is pretty lame. Customer service is hit or miss. Either they're very kind and helpful or they seem a little judgey.
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February 2023 by Kristin Leigh M.
Great location if you're on foot strolling El Paseo. Hours are a bit limited at this store compared to others, but they may be in line with other shops.What I really didn't like about this store: there isn't a dedicated markdown rack. The good deals were scattered among the regular merchandise. If you know what you are looking for an know it's a markdown, this isn't very convenient. I'm sure they do it so they have a higher chance of selling full priced merchandise, but as a shopper, it's very annoying.I also didn't get a super warm greeting from this location, as I do from many others. Maybe everyone working was miserable that they were working Super Bowl Sunday and not watching the game? Also -- this location is quite small. I've been in many other small locations that do the most to maximize their space and their offerings. I didn't feel that here. It just seemed... small.. open.. and empty. 2023: 22/100
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January 2023 by Krystynn Thompson
Excellent customer service! Helped me find exactly what I was looking for
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December 2022 by Lizette Molfino
3 weeks after I place my order, 5 days before Christmas, I was told that the items I ordered were in high demand and they can't honor the order.I went to the store 4 times to pick up the gifts for my daughters... "upsss is not here yet", "ohhh no, please came back again" 4 times... never received.The solution for they: return the money, really? no email communication, no phone calls, no anything :(I was a heavy Lululemon user- not anymore
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December 2022 by George J.
Lululemon sucks, I received a pair of pants for Christmas that the waist was the wrong size. I tried to exchange them for the correct size waist and they tried to return them at a sale price and charge me full price for the new pair. I asked for the manager, and she told me too bad. That was their policy, I said, I'm only trying to exchange them. I don't want a store credit just the right waist size. She said that's our policy. Stay away take your money elsewhere.
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December 2022 by Daniel Chavez Jimenez
Initially went to make a return but the staff was very helpful and ended up buying more clothes! Very organized store and amazing service!
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November 2022 by Fredericka L.
Georgia, the manager in Palm Desert, CA is the best manager -- anywhere. I needed extra help looking for the perfect leggings and she quickly showed me all the choices and explained the benefits of each!! I am very happy with my purchase because of her very kind and understanding manner. She really cares about customers -- I have never seen anyone like her!! Thank you!
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July 2022 by Jaemilyn Lucas
Loved my experience at this store! Kim (sales associate) was extremely attentive and knowledgable about the products. She was the very first person to say hi to me and kindly offered her help and assisted me throughout my shopping experience. She was quick to bring me sizes, check on me, and overall made my experience positive. 10/10!