Lululemon, founded in Vancouver BC in 1998, has established itself as a global retailer of technical athletic apparel. The store is known for its focus on yoga, dancing, and other athletic activities, aiming to help people live longer, healthier, and fun lives. Many customers appreciate the clean and organized store environment. The staff, especially individuals like Dylan, have received praise for their friendly and helpful service, contributing to positive shopping experiences. However, there are mixed reviews regarding customer service. Some customers have reported instances of being ignored while waiting in line, which affected their overall experience. While some employees were described as rude, others, particularly those in the dressing room area, were noted for their kindness and assistance. The store layout has also been mentioned, with concerns about accessibility for wheelchair users. Additionally, some customers expressed a desire for a wider selection of products, suggesting that the current offerings may not fully meet expectations. Overall, while Lululemon has its strengths in customer service and product quality, there are areas for improvement that could enhance the shopping experience.
Had a wonderful experience at Lulul today, thanks to Dylan! His friendly conversation and patience made my day and my shopping experience very comfortable.
September 2025
Clean store, organized when I went. Friendly staff. I walked in sort of in a rush, there was no line at the checkout, and they helped me very fast.
March 2024
Great selection and customer service!Unless your a Karen.
