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December 2023 by Jennifer M.
They often answer the phone then hang up. They will charge you to frame a picture but won't cut it down to fit frame, they asked me to do it. Strangest experience I've had with framing but there are very few choices for large frames in Palm desert. I think that's why they get away with the worst service.
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March 2023 by J M.
Michaels is a UPS drop off location. Unfortunately, the staff is not adept in this department. I walked in to pick up my UPS drop off, since I had already received a text that it was dropped off an hour and a half before I got there, with the name of the person who received it. The derelict employee named Leticia told me that it had not been dropped off, simply by looking at her phone. I told her otherwise, but she said it was not at that location and wouldn't be for a couple of days. I called UPS and verified once again that it had been dropped off. I walked back into Michaels and told her, at which point she finally looked inside the drop off locker, and saw that it was right there in plain sight. It would've been so easy for her to have done that in the first place. A little common sense is just good business.
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March 2023 by glenn t.
Can always find what I need for various events from birthdays to every holiday . It's a treasure store you can get lost in
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February 2023 by Julio Garcia
I did not find what I was looking for
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January 2023 by Amy W.
This review is not specific to Michaels, the store itself. I go there all the time and it's almost often well-stocked and clean. This review is for the recent visit to the framing department in the back of the store where I was "greeted" by an obviously unhappy employee. I was very taken aback by his attitude and complete lack of enthusiasm towards me, but I went ahead and paid to get my artwork framed anyway. There are not a lot of choices in the area of places to frame art, and Michaels has always been my go to.
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November 2022 by Georgi G.
Who announces they are taking lunch with customers waiting in line ...she could have taken care of us and then left
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August 2022 by Kendall B.
I try very hard to not shop at hobby lobby because of their abhorrent views on women and the LGBTQ+ community. I also despise using amazon because of the workers' rights abuses. I shop at Michael's even though it's a 30 minute drive from my house and hobby lobby is a 5 minute drive from my house. Online ordering and pickup in store is supposed to make the shopping process seamless and easy, I've used other stores online order pick up in store system, and it's easy (target and barnes & noble are examples). But I placed an order for a single item (a bucket of scissors with decorative edges) and I got an email saying it was ready. I was tied up and my family member was out running errands in that neighborhood, so I put her name down as another pickup person. 2 hours after the email saying the item was ready, my family member showed up and they said it wasn't ready. At the store, the associate said it wasn't ready, which is confusing because again, it's a single item and I had received an email two hours earlier saying it was ready. The associate was actually able to locate the item in question but still could not hand it over to my family member without permission from a manager. I have no idea why. Said manager was busy in the framing department. I called the store several times and no one was able to answer or even put me on hold. On the online customer service help kiosk, I had to wait nearly 30 minutes for help. Eventually the online customer service kiosk associate told me the item had been cancelled, which is confusing because I did not cancel the item, and no one else has access to my account. If the store had cancelled my item, I would've gotten an email saying so, but I did not. The online customer service agent said "maybe the order was cancelled because the store gave the item to someone else", which is crazy because I did not get an email saying so, AND the in-store associate had the item in question in her hands, which makes me think they did not give it to someone else. I have not been refunded for the money, and yet the online customer service associate suggested I just go and buy the item separate from the online order. Which, sure, I could do that. But that would mean an hour of driving for me, not to mention the time my family member wasted trying to go pick it up when she was there in-store. Even if I did go an buy the item, I'd be paying for the same item twice because I have no confirmation that the item has been cancelled. And it defeats *the whole purpose* of buy online pickup in store. I've wasted my time and my family member's time and I'm incredibly frustrated and unsatisfied with both the in-store team at Michael's in Palm Desert, California on Fred Waring as well as the online customer service
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June 2022 by Chuy B.
You guys need more people like Monica!! I came last 30 minutes and she was so approachable and she helped me from the start till the end. Will return because of Monica THANk YOU FOR HAVING HER