Kiehl's, a renowned skincare brand, has consistently provided exceptional customer service and high-quality products to its customers, especially at their Palm Springs downtown location. The store's staff, including Matthew, Tanya, Niesha, and Michael, have been praised for their exceptional knowledge, attentiveness, and willingness to go above and beyond to assist customers. Customers have expressed their gratitude for the staff's ability to recommend personalized skincare routines based on in-store skin analysis tests, ensuring that each customer's unique needs are met. The staff's dedication extends beyond just product recommendations, as they have also demonstrated their commitment to customer satisfaction by going the extra mile to return lost items, such as a wallet, to its rightful owner. Customers have highlighted the store's impressive selection of top-quality, exceptional skincare products, from hydrating moisturizers to effective sunscreens. The complimentary skin evaluations offered at the store have also been well-received, allowing customers to better understand their skin's needs and develop personalized skincare routines. Overall, Kiehl's Palm Springs downtown location has been praised for its exceptional customer service, knowledgeable staff, and high-quality skincare products, making it a must-visit destination for those seeking a personalized and enjoyable shopping experience.
Amazing staff and amazing products. Ron has been so incredibly helpful to me over the last few years that I’ve been shopping there. His recommendations on products have saved my skin and hair as well as self-confidence. Thank you, Ron!
May 2026
This location is awesome. Tanya did a wonderful job helping us!
If you care about your skin then you should go to Kiehls and ask for Tanya!!!
April 2026
My wife and I stopped by to restock some Kiehl's goodies and had an amazing experience with the staff. Isabel was extremely helpful and even introduced us to some of their new products. Will definitely be back! Great selection of products and a great location in downtown Palm Springs.