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September 2023 by Benjamin D.
In Downtown Palm Springs, Kiehl's and Store Manager MICHAEL are hidden gem among the businesses, shops and restaurants along the North Palm Canyon corridor. Michael provides FIVE STAR SERVICE with his extensive knowledge of all #Kiehl's Skincare Products and Services!! From a killer sunscreen to a great selection of skin moisturizers, this Kiehl's location has THE BEST SELECTION of top quality, exceptional skincare products. Kiehl's and this location in Palm Springs, California are my number one go-to's for my health and beauty requirements. After my complimentary skin evaluation (Hydration 87%!) and low skin barrier levels (boo) I had to do a big shop of both my Kiehl's favorites as well as a personalized morning & evening cleanse and moisturizing protocol, I can see, feel & show off my new #glow!! Stop in and tell Michael he Rocks Kiehl's and sets the standards for a brand ambassador. One consultation and you'll be sold on Kiehl's & Michael. His extensive knowledge of the Kiehl's product line will truly astound even the toughest of critics. This man is ecstatic & eagerly awaits an update on new product promotions I feel like a teenager walking into the East Village Original Kiehl's Apothecary on Second Avenue in NY
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August 2023 by Robert Brodeur
Great store! Michael was so knowledgeable! Make sure to experience a Kiehls facial!
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August 2023 by Robert B.
Wow! What a great store! Michael was so knowledgeable about the product! Can't wait to use my new cannabis Sativa face oil!
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August 2023 by Evelyn Ramos
Great store! Super clean and well stocked. Staff are nice and friendly and always helpful, ready to answer your questions. Their manager Michael is also super nice, very personable and professional. I love shopping at this store
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May 2023 by Ray P.
I purchased a gift card for a friend so he would receive it on his birthday. Three weeks later I received an email saying that my credit card would be refunded. But my friend must have thought I forgot his birthday. The email made no reference to this, nor did they offer any attempt to make it right.I went directly to the local Kiehls and spoke to the manager (Matthew). He informed me that he couldn't do anything other than forward my emails to see if he could offer the same discounts that were valid when I originally purchased the "gift card". Kiehls is a stuffy, overrated, company with no concept of customer service or a desire to reward loyalty (my friend was a longtime customer). Not anymore. He gets real customer service from Clarins and no stuffiness!
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March 2023 by JP P.
The worst customer service. As 20+ year Kiehls consumer, this is the worst store I've ever been. I went to pick up an online order and the person who gave me my order never offered free samples. With every purchase, you are eligible to receive 3 samples (it even notes that online). And when I did ask for it, he only gave 2. Very stingy. Not happy with this store.
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February 2023 by Erin Jackson
Matthew was excellent and helped me out with suggestions and samples. I love the barrier cream I purchased and have since ordered the other recommended products.
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February 2023 by Brandon H
Whoever is working at 11:15am on Jan 12 is horribly rude and has a terrible attitude. Definitely would not recommend this store. I will buy online and get it without her unprofessionalism.
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December 2022 by Christina Pearce
Ron was super friendly and helpful! A+ service. Wonderful experience as always, thanks Ron for making Christmas special!
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November 2022 by Michelle C.
Love kiehl's! Came here on 11/30 evening to pick up an online order and received excellent customer service from Michael. There was a line of people forming behind us and he never got frustrated nor did he make us feel rushed whatsoever. Will definitely return. Happy customers!
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October 2022 by James Rice
I really love the products. However, the services Time by the lady didn’t make me feel special at all. I think I’ll go back to purchasing online
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March 2022 by Aaron E.
I love Kiehl's. One of the best pieces of advice I got from my father (and I am lucky enough to have gotten a lot of his advice) was "Take care of your face -- you will need it all your life". To that end, I have been working on my moisturization game for decades now trying to find the sweet spot between value and effectiveness and all roads lead to Kiehl's. At least for men. I ran out of Serum while vacationing in the Springs and thankfully there is this Kiehl's location right on top of the action on Palm Canyon Drive. The service is excellent -- maybe better -- and they didn't jack up the prices just because. In fact, I was able to score both Serum and eyes on sale for a fraction of what I am accustomed to paying in Costa Mesa at the SCP location. Yay me. Keep your face game strong with Kiehl's products and if you are in the Springs this is the spot to land at.
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December 2021 by Brandon Lindley
They have everything I need in stock with the most knowledgeable team. Facial Fuel collection & the Cactus Flower & “Tibetan Ginseng” Hydrating Mist is a must for the desert essentials!
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July 2021 by Jeni Holland
Kiehls products are not only a great value but they really work. I have been using now for several years and always get compliments on my skin.Richard ,Rocky and Mathew are outstanding and really know the products?
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July 2021 by Lori B
Love this store! Richard and all of the staff are so friendly, helpful, positive, and very knowledgeable about the products. I wanted to stay awhile and just buy everything. I feel like I really got my money’s worth. Thank you.