Metro by T-Mobile at 2311 E Avenue S provides unbeatable prepaid plans and phones from brands like Apple, Samsung, and OnePlus. The store is noted for its amazing, friendly, and professional representatives who offer great customer service. Staff members are described as helpful, knowledgeable, respectful, and willing to walk customers through plans and phone upgrades. Reviews highlight representatives who take time to listen to problems, ask questions to solve issues, and explain phone features. They assist with lowering bills, applying discounts, and handling account issues, even calling customer service on a customer's behalf. The team works efficiently, often managing the entire store alone while still helping every customer with patience and kindness, never acting annoyed. The atmosphere is positive, with staff noted for making customers laugh. Customers report receiving superb help after negative experiences at other locations, finding this location to be their new forever favorite Metro store for its awesome service and knowledgeable, super rock star employees.
Great customer service with Eliana she’s very helpful and knowledgeable you noticed the turnaround in the store awesome customer service with the young lady!!
February 2023
Eliana had amazing customer service! I will definitely recommend my friends and family.
March 2021
Always really friendly I love it more then the one on 47th street.