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November 2023 by Joe Banuelos
I get my truck washed once a month, and in between the week I enjoy stopping for a quick wash, great and perfect price
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November 2023 by Julie K.
I pay for the monthly service with unlimited washes per month, but it seems like 1 out of every 4 times I try to go here, it's closed early even if the hours on their app and website show they're supposed to be open.
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October 2023 by Rae B.
Paid for their best Carwash and it didn't even wash the whole vehicle. The tailgate was untouched. Left with dirt and scratches on it. Very disappointed.
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October 2023 by Judy E.
The vacuums barely have suction. I complained about the vacuums lying on the ground. One was broken and lying on the ground. They said they'd send someone out to look. Nobody came. I think just walking down the line and hanging them back up might improve suction. The washing part of the wash was fine. I'm just disappointed with the drying area and vacuums compared to other Mister Car Wash locations.
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September 2023 by Sah H.
If I could rate at zero (0), I would. Mister is deplorable and the people they hire are off the street and lack professionalism and common etiquette skills set. Most are entitled kids and hence, I cancelled membership for five (5) cars from two (2) different states Don't waste your time or $$$ at the establishment.Follow up to 9/26/2023 from Mister Car wash:No, thank you. Clearly you have a huge problem given your Palmdale store has a two (2) star rating with approx 90% of the ratings below two (2) stars.Relative to giving "lip service" to all the folks that provide negative feedback, Mister should focus on providing value added customer service. In addition, hiring inept and incompetent employees off the street will put you out of business.
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September 2023 by Rachel Gordon
I have the membership and only have great things to say. It's always quick and a great experience. I love the different colored lights they use to make it just a little more fun than others. I've never waited longer than 5 mins in line, but I also don't go during their busy hours. I really appreciate the free vacuums. I'd recommend to anyone.
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September 2023 by Shirley
When the opened it was great. Now the service has deteriorated. The vacuums are broken and the ones that supposedly work don't suction well. Express line is not always open...Can we go back to the time when the quality of service was better.
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September 2023 by Leobardo De Haro Jr
This was by far one of the worst car washes I've been on.. the car is pushed through way too fast and for $22 dollars its a definitely not worth it.. car was still really wet. I've paid $18 at other places with the spot dry and it leaves the car so much dryer. I don't think I'll be back at Mister Car wash for sure
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September 2023 by lorraine soffe
Not all of my car came clean. The hood still had lots of dirt spots. I could have gone through the wash again, but I didn't have the time.
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August 2023 by Bryan T.
!!! DAMAGE YOUR CAR!!! At the end of June I was in their car wash and the car in front of me popped off the tracks for whatever reason. The tracks then forced my car into theirs. This resulted in my front license late being damaged. I filed a report with them and about a week later "Kayla" called to state they could offer 3 months free but not to repair my plate as they see it as an aftermarket part. I would add a photo but it is my plate.
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August 2023 by Modern Food Explorer
Little on the expensive side for car washes/car wash memberships. However even on the busiest days it seems to be pretty streamlined and goes quickly.three lanes total that merge into one. Car gets pretty clean however I'd recommend a microfiber cloth to get remaining water on car
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August 2023 by Carlos Medina
This carwash used to be great. Now some of the rollers/scrubbers are not working half the time and they don't hit the vehicle evenly. Most importantly, your car comes out full of water and the vacuums are terrible.I guess now I will get the owner's generic response, but based on all other reviews, nothing will be done about these issues. Need to cancel my membership asap.
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August 2023 by Melevea T.
I'm 8/13/23 I went to Mister car wash to wash my Suburban. I asked the lady at the checkin to please have them hold the brushes from no contact with the truck (from finding out they had this service that's the reason why I started going there). When I went in the car wash all the brushes came down and I thought to myself, oh heck no this was not supposed to happen. I hoped that there wouldn't be any scratches as this happens often with these types of car washes when the brushes come down. Upon drying my vehicle I noticed on both sides of the vehicle there are scratches. I spoke with the manager and she filed a claim. Today, I received a call from Dillon who is the assistant manager at the Palmdale location. Dillon proceeds to claim that they have been trying to reach me which I already knew that was a lie. I have yet to receive a voicemail, text or email before today's phone call. Dillon explains upon reviewing the video there's no cause of damage from their brushes because it was retracted and the only thing that touched my car was foamBrushes. First of all those foams brushes scratched my car. I should've checked the reviews first before ever stepping foot in a Mister car wash. The worse place ever to take your vehicle to. Never again! Do not go to this place unless you want scratches on your vehicle! If you file a claim they will come at you with BS!
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July 2023 by Leslie J. G.
This is the type of blade they use to remove the sticker and residue from the windshield. As you can see from the picture the blade is broken. The manager who's name is Karen and was removing the tag, was told to not make any scratches before starting. She is very rude. While in the process of getting it removed, the blade was skidding around creating the damage. This car wash has the money to be able to provide new blades, yet this is what their employees go around using. For other customers who plan on getting the sticker or anything like sap removed be extremely cautious with what they are using on your vehicle. They have no regards for your property. These employees need a lot of training.
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July 2023 by Frank F.
It's been 18 days now since we filed a claim with Mister Car Wash for scratching our vehicle and to this day we have not received a call to get it fixed. Very disappointing that this company has the worst customer service. The mananger Chanel Simpson 661-225-9712 should have contacted us directly within a couple of days as we were told. The company replied to my review and provided a number 866-254-3229 to file another claim however their service is just as bad. I tried calling 5 times now and each time their hold time is over 1 hour long. I can't believe that their are that many people calling to file a claim every day. Is there just 1 person taking all the calls? Horrible experience.
