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April 2024 by Tzu-Hsin Cynthia Yang
Great place to shop for sofa. Showroom has many options.
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February 2024 by JULIA GUAN
Super kind clerks and various products
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February 2024 by jury duty
someone named Lexi at the counter had turned away and doing other stuff when i try checking out. i cant stand coutner clerks who has no respect for customer's time. SHe literally took her sweet time when there is none other than me at a waiting line. Luckily someone other young guy came in for backup and helped me checkout and otherwise there is no telling how long it will take for me.
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December 2023 by Alan Galindo
My favorite store to buy household things, I love good music that inspires you in your ideas.
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November 2023 by Myron L.
I was here today to look for a sofa and this store is big. All the furniture is upstairs and all the smaller items are downstairs. While upstairs, we were trying out all the different sofa collections, and in multiple occasions had multiple sales reps come over to see if I had any questions, and to check in to ensures I was doing okay. While speaking to the sales reps, they were very knowledgeable, courteous, and nice. I was able to find a potential sofa with their help. All in all, I had a good experience with the friendly and helpful people here.
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October 2023 by L L
WORST CUSTOMER SERVICE BY TATOOED GUY NAMED JODY who is short-tempered, rude with ZERO customer service skills. Crate & Barrel needs to stand behind ALL the product(s) they sell and take care of their customers with defective product(s) sold by them.
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October 2023 by K
WORST CUSTOMER SERVICE BY TATOOED GUY NAMED JODY who is short-tempered, rude with ZERO customer service skills. Crate & Barrel needs to stand behind ALL the product(s) they sell and take care of their customers with defective product(s) sold by them.
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September 2023 by Vasudha Duggirala
Great selection of napkins, table cloths, candlesticks and even full length mirrors quiet store. Pleased with the sofas and blankets they have kids bedding too upstairs. Prices for the sofas are between 1000 and 3500 not bad.
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August 2023 by Fritz Figone (ShadowSplicer)
They didn't have everything my wife and I were looking for but the staff was super friendly and helpful.
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August 2023 by Claire M.
I'm really not one to leave a bad review for businesses, but I'm so fed up. While the items I have from Crate and Barrel are good quality, the customer service has officially turned me away for life. It was clear that no one at this store really gave a damn whether I actually received my furniture or not. I understand that warehouse/manufacturing schedules don't always perfectly align with deliveries and expected dates. But the fact that no one ever ONCE followed up with me to let me know that my furniture would take TWO MONTHS longer than expected is insane to me, especially because I paid thousands of dollars for these pieces and determined I wanted to buy them based off their availability. The few times I called and asked for a new ETA on the items, I was met with a vague answer. One time, someone even told me a date that had already passed a week prior!!! LOL! Not to mention, they didn't even build the chair I ordered like they said they would. Bro.... $700 desk chair... maybe you could help me out and build it for me. This isn't IKEA.By the way, I ordered something from West Elm, and they even called me a month AFTER it was delivered to ask how my new job was going and if I was liking my desk. THAT'S good customer service. So you should definitely go there instead.
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August 2023 by chang hsiung
I bought a peeler a few weeks ago, recently the stainless cover plate dropped. I came back to them to get it exchanged and was refused. She said it is not a defect because they never have this happened !!!I eventually got an exchange item. Hope that stainless plate will not drop off again.
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August 2023 by J C
Service quality problems.I visited the Palo Alto store and made purchases over 5 times the past 3 weeks. Some staff members are helpful. Some are incompetent, unprofessional, and even condescending. Hence, I am writing this review.Also, if they like you, you will get a free shopping bag (even if the amount spent is less). If not, they will charge for the bag (even if the amount spent is more). Rather random.
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August 2023 by Sameera I
They carry lots of nice items, but have Walmart kind of customer service at this store. So many bad experiences that I decided to avoid CB altogether (even though their online service is still good).
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July 2023 by Ruslan K.
Bought an item and months after no follow ups no updates on the delivery date. Called them multiple times and asked the sales rep to call me back she never does . Very frustrating experience.
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July 2023 by Sarah Eshetu
Awesome service love there stuff top quality