The Crate & Barrel store in Palo Alto, California offers a curated collection of modern home furnishings and decor to help customers love how they live. The store features high-quality products like furniture, housewares, cooking utensils, lighting, rugs, and dinnerware. Customers can also find contemporary nursery furniture and toys in the Crate & Kids section.
The Palo Alto location provides free interior design services, curbside pickup, home delivery, and in-store pickup to make shopping more convenient. Reviewers consistently praise the exceptional customer service they receive from the store's employees. Lexi was described as "helpful and transparent" while assisting a customer browsing for new home goods. Courtney went above and beyond to help another customer, even staying past closing time to ensure all their questions were answered.
Moises also received recognition for his thoughtful interactions and willingness to go the extra mile to assist customers. When a customer needed to swap out a media table, the Crate & Barrel customer service team was "amazing" in helping process the return and refund. Linda, in particular, was very helpful and kind during this process. Brandi, Nancy, and Eddie were also commended for their cheerful, patient, and pleasant customer service.
Overall, the Crate & Barrel Palo Alto location provides a modern shopping experience complemented by knowledgeable and attentive staff dedicated to ensuring customer satisfaction.
I really like going to Crate and Barrel for buying serving ware, drink ware and other small items. We bought furniture from them in the past as well. I like their designs because they are out of the ordinary.
August 2026
What a fantastic experience purchasing my awesome Retreat sofa from C&B. I put my trust in the very capable hands of C&Bs interior designer, Avleen Kaur, and did she ever deliver... I love this sofa. Great napping sofa… so comfy! The chenille looks and feels awesome. Highly recommended!!
August 2026
Purchased a lot of stuff from CB before. Recently bought an ice scoop. Staff were very friendly and help me get the right size and design. But when can CB invest in some good quality price stickers, it’s really annoying these price tags wouldn’t come off easily and leave glue stains.
