-
December 2023 by J C.
I searched online for Toyota dealerships of up to 500 miles for a 2024 Camry Hybrid and by far, Toyota of Palo Alto had the best price, well below MSRP, compared to other dealers. After trading a few emails with their internet service manager, Said Abbas, to confirm the car's details and price, my husband and I drove to Magnussen's to test drive the car and then purchased it. Said was helpful and pleasant. The finance manager was thorough in the documentation. There was no pressure to purchase or for add-ons. The experience was straightforward. Highly recommend.
-
December 2023 by Miss Carney S.
Last time coming here! If I can give them negative stars I would. Actually they owe me a star or two! I took my car in for a routine check. Dropped my car off at 730am and didnt get it back until 3pm! When I picked up my car, I was given my paperwork without going over it which is fine except the fact that there were TWO items that needed immediate attention
-
December 2023 by D R
I wouldn’t return too this particular service center.
-
November 2023 by Richard L.
Picked up my long-awaited Prius Prime this week and was given an orientation presentation by Sadaf. She Thoroughly went over all aspects of the vehicle and continues to give information if needed. Appreciate the time and knowledge available from the excellent Toyota Palo Alto staff.
-
November 2023 by daniela recla
Terrible service. They charge just for look at the problem before fixing it.
-
October 2023 by Rie H.
This review is specifically for their Parts department. I have never used their repairs services or spoken with their sales staff. Val runs a great Parts team. They're all extremely friendly and are very familiar with their vehicles. I had a mixup with some of my orders but Val helped to take care of it without hesitation or frustration even though it was partially my fault. He just had a smile and said let's take care of this. There are other local Toyota locations that were less friendly and were somewhat condescending (maybe because I'm a girl) but Magnussen Toyota will always be my go-to as long as Val and his team are there.
-
October 2023 by travis grahek
Incompetent Toyota processes are incapable of delivering the second key for a car that was purchased 10 months ago.Scheduled an appointment to pick up the second key and no key was available.Morning was wasted.Would not recommend.Octavio from the service department was very pleasant and did try his best to help.
-
September 2023 by Jose V.
I'm in the market for a Rav4 Prime so I started making calls. The first place I reached out was Magnussen Toyota When I spoke to the sales person, he tells me that there's a 15,000 dollar mark up on the Rav4 Prime. I asked why when there are an abundance of vehicles in the bay area. He said I don't make the prices, I just sell the cars. People, with high interest rates and ANY dealership that has a market adjustment is not worth earning your business. Toyota is NOT one of the three big USA automakers that is striking yet they want to jump on the band wagon and start upping the prices for these vehicles. Believe it or not, Livermore Toyota and Autonation Hayward, are the ONLY two in the entire bay area not charging a mark-up on their vehicles. Buyer beware
-
September 2023 by Google user
It’s a Toyota company car service center ? No there staffs made bad reputation name of “Toyota “Actually I don’t want to give 1 star here ! One of the worst service experiences in my life , I never had. not only super unprofessional and rude, but also lack of responsibility and transparency. I wait regular schedule for my car servicing but they can’t give on time , it takes full day and it’s take long hours ! Most of the service agents can't even talk english properly to explain the problem and solution to it!! Super bad management and more importantly lack of caring about customer service and time management.\\nI prefer every one don’t go there Palo Alto Toyota car service and parts center ! Special who is supervisor ; he is extra ordinary rude !\\nI’m really disappointed ☹️
-
September 2023 by Keshab Thapa
It’s a Toyota company car service center ? No there staffs made bad reputation name of “Toyota “Actually I don’t want to give 1 star here ! One of the worst service experiences in my life , I never had. not only super unprofessional and rude, but also lack of responsibility and transparency. I wait regular schedule for my car servicing but they can’t give on time , it takes full day and it’s take long hours ! Most of the service agents can't even talk english properly to explain the problem and solution to it!! Super bad management and more importantly lack of caring about customer service and time management.I prefer every one don’t go there Palo Alto Toyota car service and parts center ! Special who is supervisor ; he is extra ordinary rude !I’m really disappointed ☹️
-
September 2023 by Gore Chanara
Very rude service advisor. I was charged $195 just for oil change not even rotated my tires. Website advertisement is just a joke. Don’t go over this place for service they are here to rob customers. No more business with this place. This dealership should be penalize.
-
August 2023 by Edward F.
Sadaf and Raj are the absolute Heros! Thank you so much for everything you have done for us! We love that this place feels welcoming, it feels like home! We love buying our cars from here because, it feels right! We are absolute grateful that Magnussen's Toyota goes above and beyond!!
-
July 2023 by Vanessa H.
If you are a woman like me who HATES dealing with degrading car salesmen, I super highly recommend Jose. Even though I did not end up buying a car, Jose is the only car salesman who made me feel heard and validated. He never once told me "you are a tough negotiator" or "wow, you did your homework". He treated me like everyone else unlike all the other Toyota dealerships I had been, especially Milpitas was the WORST. He not only listened to my requests, but also would not question any of my choices. He was always polite and kept me in loop for the car that I asked for. I would have purchased the car through Jose right away if there wasn't the ridiculous market adjustment we have these days, but that's not on Jose at all. I knew he did everything he could. He was even understanding after we changed our minds. If an opportunity comes up again, I will definitely follow where Jose is no matter what.
-
July 2023 by mini m.
Hameed helped me find my perfect car, I would definitely Recomend him. Magnussen's team is very friendly & worked cohesively towards my ultimate goal. The charming guy in the financial department expedited the paper work & was fun to talk to. I like them so much I'm considering another new car.Thanks guys!! Keep up the good work!
-
July 2023 by Ismet C.
I just have bought the Toyota Raw4 Hybrid 2023 from Vahid who is very professional and understanding what people need. This is my 6th car over 10 years from him and his friendship and professionalism never changed .He helped me to trade in my car and get the car what me and my family needed . Also his manager Raj and Rick were very helpful and help me a lot to find the best deal what I was looking for .Great customer Service and understanding!!Keep doing the great job guys .