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February 2024 by J Hankes
Only been here once, Sat 2/24, and was impressed. Arrived with my huge return box and forgot my label! The guy at the counter assured me I could try emailing it to their store email. I tried and that didn’t work - ran into an Amazon pw wall. He suggested I try again directly sending it from Amazon. I tried that several different ways to no avail, and was about to give up and go home and return with the label. He offered to look at it, and patiently navigated all the screens to get it done. Voila. I was already late to my nephew’s party and I was so grateful for this guy’s kindness - I ended up getting to my nephew’s event at the perfect time. It was my screw up and he made it all work. Thanks y’all.
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January 2024 by BAHADIR SELCUK
I have been using the UPS branch for a long time. I have sent dozens of packages from the branch and received service from different employees. Many employees perform their duties with dedication and efficiency. The customer relations are at a satisfactory level. However, the behavior of the employee named ALBERT is terrible. He behaves incredibly unprofessionally and disrespectfully. He provides service to customers without adhering to the principle of equality. His speech is very rude. Once, while processing an Amazon return, he unnecessarily insisted on me buying a box and put me in an overcharged situation. Later, I talked to the business from which I bought the product. They informed me that I could return the item in same package I received, and there was no need for a new box. Similarly, next time I easily returned another package from same amazon company in another UPS without being pressured to buy an additional box.On another occasion, while my wife and I were using the tape, scissors and pen we owned , Albert accused us of stealing without making a payment, thinking that these items we using were the items for sale in the store.OMG! My wife and I watched this man in disappointment. These attitudes are unacceptable Please employ the people with more balanced and healthy mental character. These were the worst UPS experience we have had!
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December 2023 by Gustavo Arambula
I was told that they couldn’t accept an Amazon return in the packaging that Amazon sent me the product. Your employee charged me $4.99 for a plastic bag to put my return into. I was told I could go back home to get another bag but that they wouldn’t take the return unless I bought their ups store bag.
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December 2023 by Jenna Roth
I arrived at this store to quickly drop a package (already labeled, just needed to leave it at the counter). The employee was walking out and told me they’re closed. I asked if the house online are correct and he confirmed they were (6:30, and this was several minutes before).He closed the door rudely and walked away. There were several people outside waiting in line for ramen who reacted, appalled that the door was closed on me as I was essentially walking in.
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November 2023 by Scott Dawson
The need to retrain their staff to not be so rude. I arrived at 828am (supposed to open at 830) and I walked in as the door was unlocked. guy came from the back aggressively asked what I was doing. I explained to him the door was unlocked and it was 830, don't you open at 830? He said the door shouldn't be unlocked, told me it is not 830 and asked me to leave. I went outside, stood there for a minute until he officially opened the store, then I did my business and left. I have no plans on coming back to this location if I can avoid it.
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October 2023 by A ET
Good experience, friendly and very helpful staff, nothing to complain of at this store.
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September 2023 by ajinkya s
Nice folks, passport photos $$$18.50
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June 2023 by Dean
This Friday I went to shred about 20 papers in the shredding bin which has no sign that it apparently costs to shred papers. I was condescendingly told that "this is a business" and they charge for shredding even though there is no sign saying that. I ship about 20 packages a month from this store. It's like a bad episode from Clerks. Will not be back, but of course the owner will not care unless you also do not visit the the store any longer.
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May 2023 by Dean Foster
This Friday I went to shred about 20 papers in the shredding bin which has no sign that it apparently costs to shred papers. I was condescendingly told that "this is a business" and they charge for shredding even though there is no sign saying that. I ship about 20 packages a month from this store. It's like a bad episode from Clerks. Will not be back, but of course the owner will not care unless you also do not visit the the store any longer.
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April 2023 by Farah A.
Albert and the entire staff are always super helpful and friendly! Best UPS location, Ive been to.
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April 2023 by Timothy Maines
Brandon is the man!! Very helpful and an awesome dude
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March 2023 by Me D.
We have had this UPS store as our main mail location for 1.5 years. Peggy helped set it up, explaining how it would work. We were very apprehensive never doing this before & trusting a place. Peggy & Albert, however, quickly alleviated our concerns & have been awesome. Always helpful forwarding mail to us out of state on short notice, starting & stopping on certain dates. Never confusion. They answer emails. Great hours. Safe neighborhood. Parking around the corner convenient. We know if we give them instructions they will do it right. There are many locations to get mail. We are really happy with the services & what was initially chosen as short term solution, will continue because of great service. Highly recommend.
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March 2023 by Amy Zhou
Great! Very helpful I appreciate how they wrapped my ceramics for me :))))
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March 2023 by Cynthia M.
This is actually a compliment for a driver nAmed Jose this afternoon about 2:15 pm who found my phone and answered it so I could pick it up in front of the Hotel on Cowper Street. Let me know how I can register an employee compliment!
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December 2022 by 7
Has good service and bonus points: open on Sundays till 4pm!
