The UPS Store #0969 in Palo Alto is a reliable and helpful business offering a variety of services including packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, and faxing. Located downtown, just two blocks from Stanford University, it is locally owned and operated, with a team dedicated to customer satisfaction. Customers consistently praise the staff for their professionalism, friendliness, and willingness to go above and beyond to assist. One employee, in particular, named Albert, receives frequent commendations for his exceptional service. Customers appreciate his patience, thoroughness, and ability to handle urgent and complex requests with care. Whether it’s packing fragile heirlooms securely, writing clear instructions on packages, or managing last-minute notarizations, Albert demonstrates a high level of dedication and professionalism. Customers feel confident entrusting their shipping and printing needs to him, noting his sincere and attentive approach. The staff’s helpfulness extends to problem-solving, such as navigating email and online systems to ensure packages are shipped correctly and on time. Overall, the store provides a positive experience for customers who value friendly, professional service and staff who genuinely care about their needs. The team’s commitment to excellent service makes The UPS Store #0969 a trusted choice for mailing, printing, and other business services in Palo Alto.
Peggy, Bryan, and Brandon were all very friendly, welcoming, and helpful from the moment I walked in. They made the experience easy and pleasant, answered my questions, and provided great customer service. I really appreciated how kind and attentive they were throughout my visit :1
August 2026
Fantastic customer service by Albert and Bryan like I’ve never seen before. Helped us get all our documents and paperwork printed, notarized and organized that significantly reduced our stress and helped me get the job done efficiently. I’ll be back here for all my mailing needs.
August 2026
I like this branch of the UPS store, despite the fact that parking is a pain. Staff is courteous and professional and seem to enjoy what they are doing!
