The Xfinity Store by Comcast in Palo Alto, CA, located at 2825 El Camino Real, Suite 100, offers a modern and sleek environment for customers. Visitors appreciate the efficient and friendly staff, who provide quick service for various Xfinity services, including Mobile, Digital Cable TV, High-Speed Internet, Home Phone, and Home Security. Customers have reported positive experiences, noting that they can make payments, pick up, or exchange equipment with ease. Although many have praised the store's helpful employees and quick turnaround, some have encountered issues with specific services, such as home phone privacy settings. Despite this, the general consensus highlights the store's convenience and the overall helpfulness of the staff. Comfortable seating is available for those who need to wait, and many customers have left feeling satisfied after their visits. Overall, the Xfinity Store in Palo Alto is recognized for its outstanding customer service and efficient handling of inquiries and equipment changes.
Never call Xfinity customer service - just come here
June 2024
They need a system to help people. You walk in and wait. There is no lines to wait in or numbers to call to help people in the order they arrived. Once at the desk the service was fast. But to get up there took awhile and people who came in after me were helped first.
May 2024
Very pleasant, quick service, greet you when you walk in, very help and knowledgeable.
