Appliances in Pasadena, CA

“I can't say enough about this shop. Top notch. Freda was able to identify where the problem was coming from and fixed it within seconds! My sewing machine was acting up and she helped me by explaining where the problem was coming from and how to rectify it so I could avoid having issues in the future. I truly appreciate that! They go beyond and above for their customers and know what they're talking about. They've got a new customer and I'll be sure to spread the word to my other designer and stylist friends in town. Thank you for your kindness, expertise and customer service!”

“My wife n I came here for a Gas Range.Everyone here was beyond helpful.Chris helped us from the start. He answered all our questions with more patients than most people I know.We ended up purchasing the GE Profile.Thank you for your wonderful service Chris :)”

“I purchased a new speed queen for our elderly parents. Theirs was not working anymore and had to be replaced immediately. Samantha was very patient and helped us by scrolling in her computer in search of our perfect machine and she did. The perfect size and functionality. Easy to understand and straightforward instructions. Jose the gentleman that came to install the machine was very professional and was very respectful to my 88 year old retired(kinda) mechanic father, who was very interested in watching Jose install the machine. It was a very good experience for us all and my Mom was very happy. Thank you Pasadena Kitchens. Samantha, Sarah and Jose.”

“The store owner changed the belt on my Kirby vacuum cleaner in a few minutes during the week. Only charged $15 for part and labor. Now this is the type of service that I remember from small businesses!”

“Update: The Snyder Diamond team reached out to me following my earlier review. I spoke with the manager, he reviewed the file history, and ultimately understood how the mixup occurred. He agreed to exchange the product for something that would work for my project, and the new fridge was received within a few weeks. The manager and associate I worked with took care of things quickly, and I really appreciate the follow up and their efforts to get this resolved.”

“So, after complaining about having to fix the hole that was drilled without any thought....Barbeques Galore offered me a refund of the installation fee. Review has therefore been updated. At least their customer service is good.”

“I can not recommend David Laycock at the Pasadena Ferguson Gallery more. I have worked with a lot of other vendors in the past & will only work with David from now on. Exceptional customer service, effective communication, meticulous attention to detail, competitive pricing compared to other market players, & extensive expertise on top brands. If you are embarking on any home improvement or remodeling projects, it would be highly advantageous to involve David in your team to save yourself from unnecessary inconvenience, time-consuming efforts & $$$$.Thank You David!Christina”

“I needed a special fittings for a Watson valve on a water heater, and Hector took the extra time to find the parts back in the office. In addition, he answered all my questions on how to properly install the fittings and the supplies I would need. As a homeowner, it is a great resource to have a plumbing supply store that will spend the extra time a non-plumbing professional needs to do the job right.”

“I spend thousands of dollars yearly utilizing Home Depot purchases to maintain my real estate investments. Furthermore, the customer service is top-notch. However, my most recent interaction with Alyssa, a manager, could have been better. I just found a $52 item purchased one year ago that was not opened. I attempted to return it today, and it was denied. Alyssa's defensive posturing did not insure me as a customer, and she led me to believe logging on to The Retail Equation (TRE) website would clarify why my return was denied and that the site would ensure me of receiving store credit for the purchased item. That was not the case; there was no human being to discuss customer concerns. Their "return items" section 1-800 number had only four options: 1. major appliances, 2, new orders/online purchases, 3. local Home Depot questions, and 4, local Home Depot credit card purchases. No exclusive phone number is explicitly designated for refunds, questions, concerns, or contingencies. I'm glad they are not the only option in town, and if this problem is not resolved equitably, I have other choices.”