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“Adriana and Jack are great! We came in just to look for new appliances and we ended up putting a Thermador package together. If you are in the market for new appliances, goto Pacific Sales and ask for Adriana or Jack.”
“Professional and helpful. I told them my needs and what I was looking for and was able to provide everything I needed. The store has different t options and you get to touch and feel the quality. One of the pieces was faulty and they sent another one. They were just as friendly over the phone. Went to Pacific Sales and customer is by far better at Ferguson.”
“Good service though I wish they had a better selection for charcoal smokers. But I got my order in and hopefully arrive by Father's day. The staff was very helpful in getting what I needed.”
“I went to Pasadena Kitchens following a lackluster experience at a popular appliance showroom. Samantha was an ace from the get go. She looked at my spreadsheet, was able to give personal and customer feedback on all the models and brands I had listed. She ran through them all looking for lowest available prices, additional rebates, and suggested adding a piece to unlock another $1100 in rebates. I left her with some questions and she responded the following business day with answers and confirmed discounts from the owner. I went in that week, met Sarah the owner, she got everything input, printed out my rebate sheets, highlighted the various due dates and info needed all while seamlessly helping other customers with varied questions. I never felt like she forgot I was there, I just marveled at her ready knowledge and multi-tasking capabilities. Could not have been happier to cut a check (additional discount) to Pasadena Kitchens and recommended them to everyone in my Altadena rebuilder community.”
“I needed a special fittings for a Watson valve on a water heater, and Hector took the extra time to find the parts back in the office. In addition, he answered all my questions on how to properly install the fittings and the supplies I would need. As a homeowner, it is a great resource to have a plumbing supply store that will spend the extra time a non-plumbing professional needs to do the job right.”
“This review is loooong overdue! Despite this Home Depot location in Pasadena not being as large as the Monrovia store, I always find everything I need. And back in December 2026, I received EXCEPTIONAL customer service when I went in to purchase a refrigerator, stove, washer and dryer. The representative that helped me is Marybeth, she was incredible!!! She literally took her time in explaining the pros and cons of the appliances I was considering purchasing. She never pressured me and was very professional and kind. It's odd, honestly, very odd now a days to receive such exceptional service. And just the other day I happen to go in again looking for some items in gardening and once again a young lady, I wish I had her name, took the time to help me, advised me on soil products I was considering purchasing and I was just taken aback by the fact that they've got some excellent employees there! This is true even for the electric department where I've had to frequent lately. As I stated early on this review should have been posted way back in December, and I just want to shout out MaryBeth and the store manager whose name is Cesar, if I recall correctly, a big thank you for your help and support.”
“Eli, Louis (installers) and Loren helped me as a team to successfully transition away from gas dryer to ventless Miele T1 heat pump model.
Had it since January and so far, so GOOD.
BRAVO”
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“Quality quilting fabric, thread, and supplies.
Owners are the nicest people.
Excellent selection of thread: Aurifil, Mettler, Madeira.
Moda fabrics including a wide selection of Grunge.”