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April 2024 by Ccc Rrrr
Please do your self a favorite and stay away from this location , really bad customer service , staff there are not polite and the are unprofessional,, please , please don’t visit this location
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December 2023 by Tim A
I understand people only go online to leave a review when they've had a bad experience (typically) and after reading the years of reviews left at this branch, I was actually terrified to have to deal with a teller due to a lost debit card (i.e a problem customer).What I actually witnessed was the opposite. They helped an elderly lady that was new to the whole chip system on her card and I was helped out by the wonderful teller, Rita.So there you go. A good review! Now don't mess it up or I'll come back and change it ?
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December 2023 by Doug Torimaru
My experience was very pleasant I was assisted by the branch manager first who then asked the Financial Solutions Advisor Tanya to further assist me, she was able to help me right away even without having an appointment. Very professional and helpful.I appreciated the time and effort they spent with me.
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November 2023 by Kisha L.
This bank has long lines and always only one to two tellers. Unfortunately, It's the closest bank far East of Pasaden due to a lot of the Bank of America's closed down. Since the pandemic, they even close earlier now at 4 pm. Most people are still at work when they are closing which sucks for customers.
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October 2023 by Paing
One of the bankers is very impatient, and gives an attitude. I can understand that banker is having a bad day, but being rush to a customer who don’t know about banking is unacceptable. Worst banking experience. I would not recommend this branch if u don’t have prior experience communicating with bankers.
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August 2023 by Aghunik G.
I am very grateful to Sussi for the work she did for me.All my queries were resolved off in the most professional way.Very good and competent worker. I'm glad there are people like her.I feel I made the right choice by start using your bank. Thank you for your services.
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August 2023 by Cresensia G.
Lousi the Manager is the type of employee that BofA should strive to keep and promote and promote. She was friendly and informed. I really appreciated her effort, and she has a really good team working with her. Rita, Sossie, and Ambrosia all were on top of everything and quick. They all know their bank products and are sharp in person. I really love doing business with this branch and have had accounts with them for years. Every person I come in contact with is very helpful, wonderful attitude, and are willing to sit down and go over all the options and open to discussing what is right for you without pushing to sell their product. Wonderful service, wonderful branch. Thanks Lousi !
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March 2023 by Bonnie C.
The worst customer service. I went in to see a representative. I was told I had to make an appointment and come back later. Their were at least 3 employees sitting in their cubes alone that could not be bothered.This has never happened to me at Wells Fargo.This branch has always had the attitude they are doing me a favor for giving them my money that they invest.
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February 2023 by Jay T.
1 star for Rita at the window who acts like you're bothering her with any question. Has sour demeanor and bad attitude and why Managers have her at the front window is beyond me if they're trying to portray a culture of customer service! 5 stars for every other teller who greets you with a hello and a how can I help you, versus a what do you want/you're bothering me attitude from Rita.
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February 2023 by John T.
1 star for Rita at the window who acts like you're bothering her with any question. Has sour demeanor and bad attitude and why Managers have her at the front window is beyond me if they're trying to portray a culture of customer service! 5 stars for every other teller who greets you with a hello and a how can I help you, versus a what do you want/you're bothering me attitude from Rita.
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December 2022 by Christine Shepherd
This Bank location is the worst I've ever been to. The teller's are busy chatting with each other instead of helping the customer's in a very long line. I wasn't the only person upset. When I got to the window the teller had very por customer service. Staff according on your busy days and maybe talk to your staff about making the customers day.
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November 2022 by phatma puzzle
Terrible manager, not helpful, bad dream, score for first impression is ZERO. I have no idea why he is a manager. I loss my time for nothing!!!Only one great person is the woman at the counter.No more for this branch.
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November 2022 by Ivan T.
Nobody works at this branch. I have been here the last 4 times. Every time you have one person working and a bunch of employees walking around talking. Not good.
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November 2022 by Airybelle Uchida
Absolutely the worst!Transferring my account elsewhere. Tellers are rude to costumers.
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August 2022 by Krystin C.
If I could start with a zero star I would. This place has bad customer service , they act like they own your own hard earned money and through the times I think I should give this place another chance because of its distance-- my experience just gets worst. The manager is an absolute joke. Make sure your employees are working and not talking about online shopping while helping a customer. Make sure you guys are doing your job verifying.
