The Best Western Pasadena Inn is generally considered a decent place offering good value for money, providing a balance of comfort, convenience, and cost. Rooms are consistently described as very clean, surprisingly updated, and nicely furnished, with comfortable beds, good lighting, functional amenities, and adequate wifi. The property features free parking, a sizable swimming pool, a hot tub, and a laundry room. A notable highlight is the complementary continental breakfast, which receives frequent praise for its great and quite surprising selection, including items like a pancake machine, scrambled eggs, and sausage. The breakfast staff is noted as being very friendly, cheerful, and attentive. The location is good, with easy access to the 210 freeway, making it convenient for driving to destinations like Universal Studios, the Rose Bowl, Old Town Pasadena, and Downtown LA. Several restaurants and shopping are within a reasonable walking or driving distance. However, some guests note the neighborhood does not feel entirely safe, citing security measures like thick protective glass at the check-in window. Service experiences are mixed. While the desk staff can be pleasant, the lobby counter staff receives significant criticism for not being proactive with information about discounts or booking policies, which one guest found irksome. A more serious concern involves housekeeping, with one guest reporting intrusive behavior, a lack of respect for privacy and clearly stated preferences, and feeling harassed and watched. This guest also reported an uncomfortable encounter with another guest in a shared space. Minor room issues, like an inadequate bathtub drain, are occasionally mentioned. Overall, for many travelers, the inn represents nice bang for your buck with clean rooms and a good breakfast, though experiences with certain staff and policies can significantly impact a stay.
Glad we were able to find a place that was available.
December 2023
Typical USA motel - not bad: very friendly staffFood & drinks: 2 great sushi restaurants very nearby
November 2023
Nice bang for your buck! Cleaning staff are on top of it! Breakfast is really good, quite surprising actually. Wonderful surprise having such a nice breakfast. Open feel. Pool and hot tub. Can't ask for more.
