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January 2024 by Ryan V.
A very unpleasant and stressful experience. I have been a customer for 13 years and I'm simply accustomed to a different level of service. I came in to withdraw some cash and the teller could not find my account with my name, ID, or telephone number, huh? He said my ID had expired. Umm, same ID number for 23 years. I then asked to speak to a banker about moving money into a different savings account. I waited 45 minutes while the bank manager and another employee were either on the phone or speaking to each other. When I was finally seen the banker was on her cellphone texting constantly and seemed completely annoyed at having to do her job, she definitely didn't want to be there. Additionally, I inquired about rolling over my IRA into my employer-sponsored account. I was told "go talk to them." I further discovered that there are no incentives for existing customers, only for "new money," and not even the bank manager knew the details of the CD accounts (early withdrawal penalties etc.); she "thought" she did. When I think of all of the many friends I've had that have worked for this institution and the wonderful treatment I received in the past I am so saddened to see California Credit Union reduced to this.
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October 2023 by Lisa K.
I love my credit union. I have been using this credit union before they were at this location and before I had children. The one big problem with this location is that the parking for credit union members is usually taken up by people that are not using the credit union. I've never had to park on the street before behind the parking lot but I have had to do that recently. When I am conducting business and money transactions, I don't wanna have to park that far away from the banking institution. I have watched people come out of the Sylvan learning business that have had their cars parked in the member parking only spots for over 20 minutes or longer. They just sit there and don't move their car. I feel that this could be remedied by one person having their car towed but also putting on the signs that there is member parking only from 8:30 to 5:30 Monday through Saturday. I want to bring new business to the bank in form of my mom but I don't wanna have to park across the street if she needs a space that is close to the bank. I really really hope that this parking situation gets corrected. Because the tellers know me and I know them and this is a wonderful credit union. I feel that it is the management that needs to take care of the problem that I have. But I don't believe I am alone in This.
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July 2023 by Hey Hey M.
Definitely discrimination going on here. I'm an advocate for a young African African adult who was previously homeless and needs to build credit so when they age out of the facility where they've been at for a year and a half, they have options. I mistakenly went into this branch thinking it was my credit union and was approached by the manager, Karen, who kindly told me that this branch was open to the public and I would get $100 sign on bonus if I joined, which I declined. With that in mind, I thought it was then a great place for the youth to get a secured credit card and start building credit. I went in alone and explained the situation to a manager named Gabriel, who was leaving after 19 years to work with the unhoused population, who also kindly told me that it is open to the public as Karen said, the youth can get a secured credit card if their ID had their current address (it did) and a certain amount of money to put down (not a problem). I did take the youth to the North Hollywood branch and the treatment given to them was completely different than when I, a white man, went alone. I remembered how well Karen treated me and went back with the youth to this Pasadena branch. The worker, Neyva, took all of the youth's information: Social security number, address and previous address, made copy of ID, suggest they open an account with $25 in addition to the amount of money needed to open secured credit card (which they had that day), even had them pick a password in case they had to call the branch and be identified. After all that and it seemed to almost be complete, Neyva left for a long time while talking to Karen (I can see them at her desk). Neyva came back and said she would call back on Tuesday (this took place on a Thursday...ironically, Monday was Juneteenth) because the youth's address where they've been residing at for a year and a half doesn't show up on the credit report and they have to get it approved. (Even though this is for someone who has NO credit). I called the youth on Tuesday night. Nevya never called. Not on Wednesday, either. I went into the branch Thursday to talk with Karen and once Nevya saw me, she told me she called the youth. I explained they said she didn't. She then called the youth right then and they texted me saying they weren't approved because they weren't a member. Karen came out and spoke to me. I told her that she had told me they were open to the public a couple of months ago and she initially said yes but then when I told her the story, she backtracked and said they aren't open to the public but will be next month. So...MANY lies here and different treatment. The youth was told to bring ID with current residence. Check. Bring this amount of money. Check. Give all this personal information including SSN. Check. Then told two different reasons why they were denied. Neyva lied about calling the youth (I have a screenshot of their calls that day...I was the only caller checking to see if they called on Tuesday.) The credit union was obviously hoping they wouldn't follow up (or me as their advocate). When Neyva called and told the youth they were denied, they didn't tell them what they told me: in July it will be open to the public (so try then). There's no reason for all of these lies if the policy was consistent and applied fairly. I contacted Karen's boss, Alex, who said he'd look into it, but assured me the underwriters don't know the race of the youth. But Karen saw the youth and I would bet the application never went to the underwriters and she made the decision to deny. I'm sure a white privileged college student from Pasadena who has lived in a dorm for a month would get a secured credit card, and many probably have. I hope there is internal review and a broader third party investigation into their practices.
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March 2023 by R D.
I opened an account here when it was at its former location, so long ago I can't even remember how long it's been or where it used to be. It used to be a great credit union that I referred a lot of people to. I have used it for my small business and main personal account. What I Like: 1. It has plenty of parking 2. It's in a good location 3. The manager is friendly What I Don't Like: 1. It's parking lot is really busy 2. It's interest rates are really low 3. It's had frequent turnover in employees for more than a year 4. The employees do not seem to be trained very well. Nor does it's accounts manager who sets-up the new accounts. The tellers don't seem like they enjoy being there or maybe they just don't like helping people. 5. I don't enjoy visiting this location, it doesn't have a good "Vibe" anymore. 6. This branch has made deposit mistakes with some very, very large deposits like $91,000 and $150,000 that took me multiple visits, phone calls that took weeks to figure out and resolve, due to teller mistakes. I now have to go over every transaction I make to check for mistakes before it goes into my accounting software. I never used to have to double check the credit union, now I have to do it every time. 7. The new voice for its automated phone line is really bad, not sure why they replaced the previous one. (Just figure I might as well include it, since I am writing a review.) 8. Getting through to someone in the branch or customer service via phone has become time frustrating and time consuming. In the past, California Credit Union as a whole used to have the best phone service in the area, now it's become the worst. 9. Others I referred to this credit union have told me they ended up leaving to another credit union. 10. I pulled out my large accounts and left only my basic small business account because I lost confidence with the repeat deposit errors with my large deposits. I won't keep significant amounts here anymore, and plan to eventually close my remaining accounts. 11. They're short staffed, and the manager is at the teller window either helping customers or helping the new tellers frequently. I really hope they re-up their game at this location.
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March 2023 by D D.
I opened an account here when it was at its former location, so long ago I can't even remember how long it's been or where it used to be.It used to be a great credit union that I referred a lot of people to. I have used it for my small business and main personal account.What I Like:1. It has plenty of parking2. It's in a good location3. The manager is friendlyWhat I Don't Like:1. It's parking lot is really busy2. It's interest rates are really low3. It's had frequent turnover in employees for more than a year4. The employees do not seem to be trained very well. Nor does it's accounts manager who sets-up the new accounts. The tellers don't seem like they enjoy being there or maybe they just don't like helping people.5. I don't enjoy visiting this location, it doesn't have a good "Vibe" anymore. 6. This branch has made deposit mistakes with some very, very large deposits like $91,000 and $150,000 that took me multiple visits, phone calls that took weeks to figure out and resolve, due to teller mistakes. I now have to go over every transaction I make to check for mistakes before it goes into my accounting software. I never used to have to double check the credit union, now I have to do it every time.7. The new voice for its automated phone line is really bad, not sure why they replaced the previous one. (Just figure I might as well include it, since I am writing a review.)8. Getting through to someone in the branch or customer service via phone has become time frustrating and time consuming. In the past, California Credit Union as a whole used to have the best phone service in the area, now it's become the worst.9. Others I referred to this credit union have told me they ended up leaving to another credit union.10. I pulled out my large accounts and left only my basic small business account because I lost confidence with the repeat deposit errors with my large deposits. I won't keep significant amounts here anymore, and plan to eventually close my remaining accounts.11. They're short staffed, and the manager is at the teller window either helping customers or helping the new tellers frequently.I really hope they re-up their game at this location.
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November 2022 by Mariam Kesablyan
Just want to thank you Gabriel and Karen for your time and for the great service really enjoyed how well informed and educated you guys are about your job thank you once again❤️❤️❤️
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November 2022 by Armen Vartanyan
Thank you guys for the great customer service really impressed how professional you guys are compared to other banks ?????
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November 2022 by Ashot Vardanyan
Great service thanks to Karen and Gabriel
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October 2022 by L A
Never going to this branch again !Very bad bad experience 4th time ?
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June 2022 by Leslie F.
I have been a member of CCU since 2017 and have many times wanted to write a poor review. But CCU has redeemed itself with me. The manager has gone above and beyond helping me with certain complicated processes and has promptly responded to any correspondence with me. I would say they have improved from previous years and would recommend giving them another try if you have had a negative experience.
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March 2022 by Ny Brown
I'm a regular client at this branch. I go to other CCU Branches, but this branch stands out in so many ways. I'll start by saying that if You don't run down there and open an account ASAP You're missing out on the best customer service since 1950's banking. Free Checking & Saving, Free Cashier's Checks, No Minimum Account Balance Requirements. Truly Free Checking. They do not make them like this anymore. All the staff know me by name, and not just my name, but other members names as well. As a matter of fact I know all the staff by name as well because they've all helped me at some point in my membership.Karen (Mgr)Gabriel (Asst. Mgr)Beatriz (Home & Car Loans)Stephen (Home & Car Loans)Neyva (Cashier)Karina (Cashier)Walter (Cashier)This is banking done right. I challenge other banks to be efficient and effective in banking.
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January 2022 by R D
I'll reserve 5 stars for the Credit Union of my dreams, that brings me breakfast in bed. But using the majority of Credit Unions in Pasadena as a reference point, this is the only one I can rate as a 4 (my highest possible rating). I have encountered frustrations with the others in the area, ranging from bad attitudes, uncooperative staff, advertisements, poor digital online security methods - California Credit Union has never sent me advertisements which I have to waste time shredding due to personal information on them, they have been fast to resolve any common credit union issues that have arisen, good experiences with their staff, and they have an appropriate 2FA method built in to their digital online banking system that I've been trying to talk other Credit Unions in the area to implement. It is always an easy in and out hassle free experience in a low key environment. Some of the other Credit Unions in this particular City feel very corporate, cold and uninviting. CCU doesn't ruin my day, and that means a lot.
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July 2021 by Roberta V.
Excellent service and friendly staff who try to help with all your needs. Better than the big banks.
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May 2021 by Ethan E.
Forget this place. I have been a member for almost 4 years and only switched to this branch because of moving to the area. The manager, man don't know his name, is a condescending a** hat who seems to think he is more than a glorified racist teller. I had brought my Asian wife here to get a business account because she has a business. He looked her straight in the face and said I don't believe you have a business and I won't be opening any accounts for you. He acts like putting in orders for quarters that I need to run my business is his god given right to deny or accept at his whim. Today I had the misfortune of dealing with his blonde assistant manager that can't even count to 7. Literally last time I was in she had counted some deposit money and said 300 + 400 is 600. She needed tellerboy to correct her. Count your money before depositing it here. The ATM is also busted and eats your money if you deposit. Has happened to me about 4 times and every time I ask I am told it's fixed. It's junk. Today I come in to make a business and a personal deposit and this lady says you can't deposit your money into your personal account. It has to go into your business account regardless of where it came from. I took my money, left and filed a complaint with their corporate office. So if I'm correct they have nothing better to do than to go through peoples accounts and see what is none of their business. FYI my deposits are usually under $2000 a week. They're probably going through other peoples accounts as well. Beware These ppl can't even keep regular employees as the turn over is about 2 months. I will be moving my business elsewhere.
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March 2021 by Tonicha Blue
The best bank hands down!! Everyone is always so pleasant and always smiling. I definitely feel like family when I go to CCU
