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March 2024 by Andrea V.
Nice Service I got greeted by two amazing people since i had trouble with my phone but they both fixed the problem
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July 2023 by Vince R.
Great customer service from Martha today. She really took the time to help my blind brother get his service needs updated. Very knowledgeable about various programs and apps, super professional and caring! Thank you Martha
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March 2023 by mary Walters
The girls at this store are amazing, knowledgeable and friendly! Lisandra, Martha and Annie are superstars!
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February 2023 by Jirayr petros
Terrible experience. Bought a phone from this location with screen protector which they installed with bubbles. I asked them what we can do about it. They said we can't do anything about it. The manager was not helpful either she was actually very rude and distepectfull to me as if it was my fault. .It's a shame that this kind of unprofessional people still work for this great company. I'll make sure that everybody knows about this. If you have extra nerves and money you can go to this store once they take the money from you they can do anything with your merchandise and it's going to be your problem.?
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December 2022 by Cecilia Nava
Lisandra was great ! She's a awesome manager! Martha was very nice to ! Lovely ladies !
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June 2022 by PN Westerner
An elderly friend of mine on a fixed income needed a new phone, she has been a customer of Cricket for years and rarely upgrades her phone. Her phone was broken so I went with her to get a new one. I researched online before we went and most of their Android phones are terrible. Online the phone I wanted to buy said it was in stock at this store and when we got there they said they have no stock. Even though my friend has been a customer for years and her phone was old they refused to waive the activation fee - which is garbage for a long time customer. I am so glad I am not a Cricket customer - many people who have written a review here have said that Cricket waived their activation fee. Why am I upset? Because I was paying for the new phone. Go to any other carrier that you can afford. Both the online and in person customer service is unacceptable.EDIT (my response to Cricket): Exactly as I expected, I got some generic public relations response that doesn't address the issue I had. Maybe people should know that if your household makes less than 200% of the median household income for your area you can pay $10/month for Cricket "service." That information should be made easily available as it would have benefited my friend but this company is perhaps the greediest one I have encountered. If you have Charter/Spectrum account a single line plan for the same amount as Cricket (with no hotspot) for the same price with better customer service.
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June 2022 by D K.
An elderly friend of mine on a fixed income needed a new phone, she has been a customer of Cricket for years and rarely upgrades her phone. Her phone was broken so I went with her to get a new one. I researched online before we went and most of their Android phones are terrible. Online the phone I wanted to buy said it was in stock at this store and when we got there they said they have no stock. Even though my friend has been a customer for years and her phone was old they refused to waive the activation fee - which is garbage for a long time customer. I am so glad I am not a Cricket customer - many people who have written a review here have said that Cricket waived their activation fee. Why am I upset? Because I was paying for the new phone. Go to any other carrier that you can afford. Both the online and in person customer service is unacceptable.
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February 2022 by Kristin Warren
The girl who helped us was very knowledgeable and patient.
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January 2022 by Zoexh Mucogllava
Lisandra D was great. She was very friendly, and very helpful to me. I love this place very much. The best I have seen on phone services.
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August 2021 by Dragon L.
Went in today to do a phone upgrade had a great experience the girl transferred all the data from my old phone band made sure everything was working ok I also purchased accessories she made sure I got the best deal. I definitely recommend this place
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June 2021 by Andrew Z.
Lousy service but charge a high fee. The two store clerks don't know nothing, the only answer they have is " you should call611."
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May 2021 by Uriel Rendon
Thank you Eli for helping me with my phone. I received an amazing deal here!
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April 2021 by Jay M.
The bitchy millennial sales girl couldn't be bothered to move from her spot where she sat glued to her own phone, wouldn't answer my questions regarding the purchase of a new phone, and flipped me off as I drove away. Unprofessional and unfit to work in customer service.
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April 2021 by Lupe Velazquez
Thank you Eli for all your help! This store is my go to store because she is so helpful.
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April 2021 by Asani T.
So i Needed a new phone really quickly today. Eli was realluly helpful providing information on the phones they had in store. I was a little disappointed to start but ended up leaving very happy because her customer service and phone expertise was exceptional.
