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June 2023 by Jesus G.
Their Bill pay department simply does not work. They hold on to your large amount of payment even though the due date (scheduled delivery date) was already set and reached. They kept missing the date, so your credit card simply does not get paid even though it was set up days ago before the delivery date. My guess is that they do not want the money to flow out of their bank because the payment is big. On the other hand, the small amounts will be paid on time without any delay regardless it is electronic or draft checks. Do you think that is strange??
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January 2023 by Roger D. Lee
Nice location, friendly people, good customer service, and a few added perks for banking with them. Recommended!
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January 2023 by Herma H.
The customer service here is outstanding! Truly unlike anything I’ve experienced anywhere else (not just at other banks, but other places of business in general). I don’t even know if I can fully explain the difference, it’s just got that je ne sais quoi the French are always going on about.
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January 2023 by Zulma Yanette Alvarado Alvarez
Never see too many people when I have to go in – which means I never end up having to wait more than a few minutes to speak with a teller.
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January 2023 by linsi calderon
They validate if you park underground which is nice.
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December 2022 by Susan Berry
I had a major wire scam through this bank. They allowed an account to be set up by persons who, would have had to show fraudulent identification. They allowed these people to withdraw our money ($66,500) without questioning their validity.
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September 2022 by John Reyes
Alex Islas, is not the loan officer that is working on the loan, he called me and his trying to help.I hope the bank will do better and I will change my review.
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January 2021 by Peggy L.
Amazing service. The team are accommodating, work fast on Letter of Credit where other banks takes weeks and months and they are all very nice. Lei Lei and Roger were great with new customer like us. Will absolutely continue to have more relationship with them.
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December 2020 by M H.
I opened an account at east West Bank, the lady sitting by the door LEILEI CHEN, was not friendly at all, their security staff kept close watch on me, constantly staring very rudely, i raised questions at his behavior, the lady LEILEI was such a b**** in her responses, she kept turning things around right in my face., I already noticed her b**** like attitude when I walked right in, I cannot deal with this kind of no class people, and immediately closed down my account., avoid this place they are bunch of creeps
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November 2020 by Andrew P.
Very frustrating experience with the servicing department today. I've submitted an additional request and will be willing to update my review based on how they respond. If the situation gets worse, I'll have to file a complaint with the office of the comptroller- that's how difficult this is getting. When you have a mortgage, you should receive a statement, right? pretty basic stuff here.
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August 2020 by sharon tsaw
Very good customer service
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August 2020 by Divine Davonya
Don’t have an account with this bank however, I just drove past it and saw multiple signs saying “return my money $127,000”. So obviously they’re not that great, I stand with the man wanting his money back.
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January 2020 by Barbara L.
Verita Verita!!!! This Assistant VP and Branch Manager is GOLDEN! Welcoming attitude; stepping up to assist; knowledgeable; and articulate are her indisputable qualities. This past week, I had a major call from my East West home office wanting some information I could not provide. Continued use of my small business account was at stake. When I approached the Pasadena Branch teller, Verita instantly stepped up and asked what I needed. The work she had in her hands was passed off to another to gave me her undivided attention. First she listened. Then she explained. Then she list two things she'd do to correct my problem. My 11 year dealings with the banks meant something to Ms. Verita. She really wanted to serve me well. She gives good reason for me to remain with EWB. My account problem has been solved. Bless you Ms. Verita. Barbara, Foothill Community
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December 2018 by Jackie L.
James Lin is the best banker we've encountered. Extremely professional, respectful, and customer service oriented. He always makes time for us and helps us even when we show up unannounced. He's the sole reason we decided to do business with East West. Amazing person!
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May 2018 by Joanna L.
If I can, I will give it a negative. Never go to this branch for a purchase loan from the loan processor Kenneth Lien. He is not trustworthy and arrogant. He missed my client's deadline to close a purchasing because of his incapability to follow up and false promises. We ended up to compensate the seller $2,000 deducted from both agent's hardworking compensation to cover his mistake. I would never recommend anybody to go to him for any loan services unless you are prepared for surprises.
