About Hertz Car Rental - Pasadena - East Colorado Blvd HLE
Hertz Car Rental on East Colorado Boulevard in Pasadena offers a wide selection of vehicles, including luxury and sports cars, SUVs, EVs, vans, and trucks. The staff at this location are frequently described as nice, friendly, patient, and providing great customer service, even when absolutely slammed. However, customers should be aware of significant wait times, often lasting nearly an hour to check in and get a car, even with a reservation. It is recommended to come before 11am to avoid lines. Important limitations include no late night drop off and being closed on Sundays, with no after-hours drop box available, which has led to customers being charged for an extra day. There is also confusion about Saturday hours. While the rental process can be expedient and easy, some fees, such as for extending a rental, are considered ridiculous. The location provides good service, but operational issues regarding hours, wait times, and drop-off logistics require careful attention from customers.
I went to this location for a car rental. It worked out great. Thanks to their employee by the name of Andrew. He was very polite and very professional. It’s good to see that in a workplace. I will definitely go back again if Andrew is working there cause he seems to get the job done.
September 2025
They are alittle under staffed . But they are still quick and efficient
August 2025
Dyani and Dujuan at the Pasadena location was absolutely marvelous. Great customer service the issues I had in the past. I did not have to reload them again thanks. They’re amazing customer service.
