Car Rental in Pasadena, CA

“So nice— and went above and beyond when they didn’t have the car I originally reserved. When I rent again, I will definitely rent from the Avis on Lake location again!”

“Thank you, Emily (at Enterprise), for your kind attentiveness and efficiency during my car rental process. I will definitely return here when need to rent another car.”

“Colby at Enterprise is a total lifesaver!! Super helpful, genuinely soo kind, and secured a rental car by delivery in under an hour (!!) which saved everything.

He always takes care of me every time I come in and makes everything feel easy and stress-free.☀️
AAND!
Daniel over there, is a legend!! . Every time I come in he’s so helpful, kind and such a hard worker? He even helped me move car seats! which makes such a difference and takes so much stress off. He makes the whole process feel easy and seamless every time. Highly recommend him always!”

“From day one of me needing a rental last year, I have been treated with respect, patience and listened to as to what my needs on a rental were. this year unfortunately I was. involved in an accident and needed a rental, I didn't even have to think of where to go, I came back to Enterprise and more specifically to the Lincoln location in Pasadena. The staff here always receives me with a smile and a great choice of vehicles from which to choose.
One day, they didn't have the particular vehicle I wanted, but they located one at the Fair Oaks location down the street, so I was directed to go there for the exchange and the staff there was more than helpful, and I got the rental I wanted. All in all, always have been greatful and satisfied with the help and service received at Enterprise.”

“Just walked right in to rent a car for the day and it was that easy. Good price and on that day they closed at 6 so it gave us enough time to go to Santa Monica and back. We got the Lexus hybrid and it was noice.”

“I wanted to give a review with the link enterprise provided but it expired so I just wanted to hop on here and give a big shoutout to Shane!
He was super helpful and kind. A+ customer service here. Will definitely come back in the future. ???”

“I didn’t get my rental from them to be honest, it was because I was a little bit to late and it got rented. But with that being said, I had some time to talk with the ladies in the office and let me tell you that they are some of the most beautiful and caring people I’ve met in any business I’ve dealt with In the post Covid era where customer service and just nonexistent or understanding with their customers . But these wonderful people gave me a lot of confidence and hope that there are still wonderful people in business still . Thank you and I will continue to send you my love and support and referral for anyone I can .”

“I was pleased with the price and very happy with the customer service. Brad got me checked in and even swapped cars when I realized the first one wasn't going to work. The office is a little old, but the cars are great.”

“I definitely recommend Hertz Car Sales Inglewood for anyone looking to buy a almost new vehicle at a great, transparent, no haggling price. The employees that I encountered were all so nice and helpful to me and also nice to each other. There is a seven day buy back policy, which I took advantage of. I had reservations about the first car I financed, so returned it and chose another one. It is reasurring that the cars also come with a 12 month warranty at no charge.
Lukas was the first employee I saw, and he was very polite, answered all my questions about various cars, and let me test drive whatever vehicle I requested. I also test drove vehicles with Art, who was very knowledgeable about the different car models.
Juan Lomeli took over after I decided on a vehicle, addressing all questions and any concerns. He was always cheerful and made my experience a happy one with his extreme helpfulness. He made the buying process very pleasant and easy.
And a huge Thank You to Andrey Chernikov, who ensures that the customer leaves satisfied. When I returned the first vehicle it is Andrey who addressed all my concerns, making me feel valued and making sure I found a vehicle I was completely happy with. He also worked out the financing and is a wizard with numbers, knowledgeable, experienced, wise and trustworthy.
My car buying experience was a 10 out of 10, and I will be going back in the future.”

“I can't comment on the rental process as we rented our vehicle at another budget branch. We did however have lots of issues with the other branch which the guys at this branch helped us with. It was causing us a lot of stress on our holidays and I appreciate their help and willingness to assist. Cheers”

“Why does this show hours that are not correct. I took an uber, bus, Lyft then the metro a line to get to the Avis before1pm. After calling 5 times from 12:30-1pm the Avis call center informed me that they closed at noon even though the uber app has availability to reserve a vehicle until 6pm.

So after speaking to employee the Uber on-boarding system stops working at noon but Avis is open until 1pm. So if Uber Rentals could update the reservation hours to match the system and store hours that would be greatly appreciated (you might want to think about not scheduling rentals in the last 30 minutes especially in big cities)

Santiago, the Avis rep was great and he helped me even though he only had 5 minutes till closing. It also help that I had rented from Avis before which means he didn’t have to use the Uber system.”

“I went to this location for a car rental. It worked out great. Thanks to their employee by the name of Andrew. He was very polite and very professional. It’s good to see that in a workplace. I will definitely go back again if Andrew is working there cause he seems to get the job done.”