The United States Postal Service at 600 Lincoln Ave is a large and busy location that provides mail and package delivery services to millions of people across the country. It manages over 30,000 retail locations and delivers a significant portion of the world's mail. Customers generally find the waiting times to be acceptable, though the size of the location often results in long lines. The staff includes dedicated employees like Precious, who listens patiently and treats customers with respect, kindness, and professionalism, even during busy or challenging days. Her positive attitude and care stand out and are highly appreciated by customers. However, the location faces some issues with staffing and communication. There have been complaints about long wait times caused by staffing shortages, and difficulties in reaching employees by phone. One customer pointed out that the hours posted might need updating, as the doors were locked before closing time despite the posted hours. Despite these challenges, the staff’s professionalism, especially Supervisor Denise Romero, who went above and beyond to resolve a customer's issue, highlights the commitment to good customer service at this branch. Overall, while there are areas for improvement, the USPS at this location is staffed by caring individuals who work hard to serve the community.
P O Box section should be open NOW at 5am. It states they 3:00am. Still closed. OMG what an unfortunate and inconvenience.
August 2025
I just had a phone call with a customer service representative named Denise at the Pasadena USPS and she was so delightful. She worked with me on my problem (missing package) and cared about it as if it were her own problem!
June 2025
Currently being used as a staging area for ICE raids. If you're a non-citizen (even a legal resident) I'd steer clear because it's likely you'll be harassed or even detained.
