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“The items I was looking for was ink for my printer. I found black and white, and color ink made specifically for my printer. It was easy and every time I come here they always have it in stock. The employees are always courteous and kind and help me without hesitation . It is nice to be convenient and helpful whenever you need them”
“Extremely competitive prices for boxes and shipping. I had a quote for a box from FedEx for $75 and they had the same box for $23. They also went out of their way to get shipping prices down on a large item. Very responsive management as well. I highly recommend Box City in Pasadena!!”
“I frequently stop in to this UPS store to ship items and utilize HappyReturns. The staff here is amazing - always very patient, helpful, and friendly. I specifically want to shout out Victor for helping me box up a cart I needed to return - I purchased the box, but he literally took care of everything else, including taping it up and placing the label on it. I really appreciate how he went above and beyond to assist me!”
“We had a great experience with Box & Ship from Pasadena, they have an outstanding service and the communication was great during the whole process. They helped us packing and shipping 5 paintings and made a custom crate for us, and everything arrived safely even though the crate suffer some small damage during transit. Highly recommended provider if you need any help shipping fragile items from that area in California.”
“I visit the UPS Store everyday, all over LA, for my line of work and I will go out of my way to bring my business to this location - I couldn’t wish for a better service!”
“Service was very quick. I was literally in and out in less than 5 minutes. Staff has been nice and helpful. And the convenience of the location. It's in the center I frequent. And it's at a nice walking distance.”
“I had a mailbox at this store for 8 years until I moved. Employees always had a great work ethic and seemed very on top of everything. Manager also great attitude and work ethic, always willing to help me with complex shipments. Great store. Thank you for 8 years of great service.”
“Excellent customer service! Tom did an amazing job in picking up my package securely wrapping it and delivering it to my residence. Great communication the whole way reasonably priced and quick service. I wouldn't go anywhere else nor trust anyone else.”
“I’m giving this FedEx store a five-star review because of the help I received from Michael today.
Earlier, I went to another FedEx to take a passport photo. I thought it would be a standard process, so I asked for multiple copies without checking them first. But the printed photos had rounded corners, which didn’t meet the square, sharp-cornered format I needed.
I asked the staff if they could reprint them, but they said rounded corners were their standard and no one had problem with it before. Since the photos were already printed, I paid and left.
These photos are really important to me, and I was afraid they might cause delays to my application if they didn’t meet the requirements. Even though I had other appointments later and retaking them would be costly, I still decided to try another FedEx. That turned out to be one of the best decisions I’ve made this year.
I’m so grateful to Michael. After seeing my photos and receipt, he immediately understood the issue and helped me retake and crop them quickly and professionally. He was so kind, efficient, and so friendly. I got perfect photos and made it to my next appointment on time.
To him, it may have just been part of his job, and he probably didn’t realize how much it meant to me, but his help truly saved me. I can’t thank him enough.”
“Missed a UPS delivery attempt on a Friday afternoon (despite someone being home when they tried ?) and immediately came to pick up here, where I learned that the package would be sent back to the warehouse and delivered here the next business day, Monday.
Problem is, my package contained a couple hundred dollars’ worth of perishable medication and wouldn’t last the weekend without refrigeration. Linda was very kind and pulled some strings to help me arrange another delivery attempt for later this evening.
Thank you so much!”
“Never have I ever felt compelled to write a review for a post office, good or bad. But today I went to this post office and the employee there (Carlos) was just so kind, knowledgeable, and helpful, I felt compelled to write a review and to say “Go, Carlos!””
“This is very cool.I did not know that there was such a thing as A UPS access point where I can drop off my UPS package.I was going to have to wait until the UPS store opened up but CVS is already open so I could just drop it off and give them my email address and I could track my package”
“I have been to 4 post office locations in the city of Pasadena CA. This one by far has the most friendliest and helpful staff out of all the locations I have been to! Seriously, I have received attitude and even hostility at 2 of the 3 other post office locations that I have done business at. If you need to do any business with the USPS in the city of Pasadena CA, this is the location you want to go to!”
“There are a few locations in the area. I tend to frequent this location because of positive experiences. Friendly & knowledgeable staff compared to other locations.”
“This post office has been a surprising source of calm for me since early this year. Some days I stop by just to drop off mail or packages, and other days I simply pass through, but every time, it’s consistent: clean, quiet, and efficient.
The attendant in the mornings always greets me with a smile, and I genuinely get the sense he remembers me (or maybe it’s my little dog Mimi he recognizes). Either way, the friendliness makes a difference. He even shared that Mondays are their busiest days, which explains why my morning visits always feel so easy and unrushed.
The building itself is beautiful, full of Old Pasadena charm. The high ceilings, intricate windows, and natural light make it one of those rare post offices where you don’t mind waiting. Even the mailboxes have a vintage look that adds to the character.
There’s also a window for prepaid USPS packages, which makes drop-offs simple and quick. I’ve never had a hassle here, and I always leave impressed with how fast the experience is.
If you appreciate efficiency and historic beauty, this is hands down one of the best post offices around.”
“Needed to return an item online, so I did it at this location. Called ahead to see what was needed. Spoke to Taylor, such kind friendly service. Came down dropped off my item with ease. I definitely will be back! Very professional, helpful and clean setting.!”
9:00 AM - 7:00 PM
200 S Los Robles Ave, Pasadena
Shipping Centers
“I've had positive interactions the past couple of times I've been to this Fedex, mainly to mail equipment. Getting the QR code online makes it very easy and same with printing and picking up. The quality of printing has always been pretty good for the most part as long as I stay in the margins. Fedex pricing is a little high compared to other mail carriers but they will package everything for you which is a great plus.”
“10 stars for Michael, who helped me ship my packages today. He's the kind of person you always hope will help you and is so rare to actually find! A real human being, who is knowledgeable, kind, caring and professional. I feel like people like this make your day because what could have been a dull or frustrating encounter actually gives you hope in humanity. Walked out of there with everything taken care of and a great interaction as well. Thank you Michael!!”
“I go to this location in Pasadena only because I like seeing Junior and I trust him with my transactions. Trust is the most important aspect for a customer and he has earned my trust as a representative of the USPS. Trust can be of short supply these days and he continues to earn it. All these years I've never lost a package and I ship a lot. Also, he knows other customers by name and everyone in line is happy to see him! Not all customers are right in the head though. I've seen self entitled customers become completely belligerent because they didn't get what they demanded even though it wasn't even sensible. I've seen him help direct these crazy customers nicely even when they are being completely disrespectful to him. Junior is awesome and he deserves a raise! I will be a loyal customer with the USPS because of him.”
8:30AM - 6:30PM
3579 E Foothill Blvd, Pasadena
Shipping Centers
“I recently went into this location to rent a p o box because I'm moving .
I met the two owners. Such nice helpful people. They answered by questions and very very helpful even though it was close to their closing time. ? I signed papers, paid my money , received keys for the pobox. Thank you!!”
“Annoosh saved my trip here. She manually entered the tracking number and I got my receipt. The male worker just wanted to send me away. But she saved the day!!Experienced, kind, CAN DO workers are worth their weight in gold for a n y company!”
“I just had a phone call with a customer service representative named Denise at the Pasadena USPS and she was so delightful. She worked with me on my problem (missing package) and cared about it as if it were her own problem!”
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“Love this small business! There’s always jazz music in the background making the visit super relaxing. Nothing like your regular post office. Highly recommend for small business owners looking for mailing services and business addres.”