Volkswagen Pasadena is a leading Volkswagen dealership in Southern California, known for its exceptional customer service and a wide range of vehicles. Customers appreciate the dealership's friendly and knowledgeable staff, who are dedicated to meeting their needs. Reviews highlight the positive experiences of customers working with the sales team, particularly with sales manager Michael and consultant Ramiro, who go above and beyond to assist buyers. One customer noted how Ramiro helped them after hours, showcasing his commitment to customer care. The dealership is busy but maintains transparency in its operations, especially in the service department. Clients have praised the thoroughness of the service, including a detailed video that explains the work done on their vehicles. Customers reported satisfaction with the timely service and the cleanliness of their cars post-service. The dealership's staff, including Tom, is recognized for keeping customers informed throughout their service visits. Overall, Volkswagen Pasadena is recommended for anyone looking to buy or maintain a Volkswagen. The combination of knowledgeable personnel, excellent customer service, and transparency makes it a preferred choice for many in the area. Whether buying a new or certified pre-owned vehicle or getting routine service, Volkswagen Pasadena aims to provide a positive and memorable experience for all customers.
A great experience all the way from when we walked in the door until we left with our car! Arsalan is a true professional! There was zero pressure here, unlike another VW dealer we had visited earlier in the day.
June 2026
I had a fantastic experience at Volkswagen Pasadena. Just walked-in and left with a new Tiguan! I found everyone very professional and kind, specially Ray (sales) and Dominic (finance). I highly recommend getting a car with them!
October 2025
Busy Dealership but I appreciate about them, they will always advise on what your car needs to be worked on after your required service is performed.
