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“TL;DR: 5-star in every aspect of my experience at CARSTAR Douglas location--quality of service, communication, customer service, transparent pricing, and overall speed of work
From initial intake of assessing the damage, getting estimates, and drop-off to the final result of the repair and pick-up, the entire process was perfectly streamlined and transparent. Everyone I've worked with at CARSTAR-Douglas (John K, Arshak, Nazeli, and Susie) were all excellent. They were cordial, communicative, friendly, knowledgeable, and professional. I truly felt like they looked out for my best interest at every stage in the process.
They've done beautiful job on my car, virtually no trace of any damage to the fender and more, finishing a day earlier than scheduled. It never looked this good since we got the car 10+ years ago. The team also went above and beyond and took care of minor cosmetic scruffs as well as a complimentary car wash, which were very kind of them.
I was referred to this location by a friend, and I confidently recommend CARSTAR Douglas to anyone in need as well.”
“Had fantastic service from Dave.Came in to check my girlfriend’s car; they did a quick inspection and found out the issue quick.Also did my tires here. Great and clear communication!”
“I was referred to Hrant Auto Service by a friend who highly recommended them, and I’m so glad I took their advice! Today the service was authentic, professional, and fast. I came in for an oil change, and I was very happy with the entire experience. Excellent service, fair pricing, and you can tell they genuinely care about their customers. I’ll definitely be coming back and I think I just found my regular auto service shop! Highly recommend.”
“Tire Pros in Rosemead is a wonderful shop. The owner/headman, Henry, is friendly, very dependable and hospitable. Comfortable wait area, AC, too. Henry Knows the business - will save you money whenever possible.”
“Received terrifictimely service and corrected all of the issues that I asked them to address. They also accepted a $100 discount coupon that I received in the mail fo the rpicing was fair”
“My first service here was fantastic. Steven Sullivan was warm and professional and I especially appreciate that that he was proactive in his communications. By extension, the whole staff was great, unpretentious and helped turn the typically wince-inducing car service experience into a super one.”
“I have been going to Pasadena Motor Cars for many many years with various car brands inc Audi, BMW, Jaguar & Mercedes.
They always perform thorough work and on the rare occasions I have had to go back they 100/% stand behind their work no hassle you can talk with the Technicians directly and not worry about the constant up sell you get from a dealers service adviser.”
“Stopped in to drop my Toyota truck off for a problem I've been trying to solve myself for a couple of weeks now. Mitch took one look, told me what to do and how to do it and his solution worked. Of course they offered to do it themselves but the solution was so simple I would've felt silly asking them to take care of it for me”
“Brought my work van in for full tune up service robert got it done quickly efficiently and at great price compared to others around definitely recommend using emx auto for all your car needs.”
“Dropped in for the first time to get a smog check, oil change and turn signal replaced. He said “I’ve got you” and he did! Everything was done in three hours and the bill was shockingly not crazy. Thanks, guys. I’ll be back.”
“I found Fremont and Purdon on Google, so I decided to visit them for a little exhaust work. Brett was very communicative, they were able to do the work upon my arrival. Leo did my resonator delete, and the welds looked great, all for a very reasonable price. Very happy. Will be returning.”
“The best Jiffy Lube in Pasadena! The service was great, the team was attentive, explained everything that they were doing. I highly recommend coming to this Jiffy Lube!”
“Called on a Friday morning with oil smoking from the engine. Kevin took me in with no appointment. They diagnosed the issue and identified other issues and provided video to support. Their work order was very detailed and they explained everything. Spent more than I wanted, but the car is driving great now. I also appreciated the free loaner car. Thanks.”
“My experience at Rusnak Volvo Pasadena was excellent! Ibeth in Sales was very helpful in helping me find a car that checked all the boxes and also fit my price range. She was really good at listening to my concerns and criteria and finding the right car for me. From there, the process was transparent, easy, and hassle-free. They were not pushy, the vibe was great. I spent a few days doing some comparisons and checking other options but ultimately came back to Rusnak. I don’t live near the dealership so they delivered the car and paperwork to my home. Ibeth in Sales, Doug the Sales Manager, Ronnie in Finance, Joshua who delivered the car and paperwork, and did a thorough walk-through and set up, all 5 stars!”
“Anto and Asadour are best in the business. Ace has become my go to shop for all of my service needs, and they never disappoint. Top of the line customer service, exceptional transparency, and very quick to get the job done. Nothing but good things to say, would highly recommend bringing your business here!”
“During the emergency evacuation in the Eaton Cayon fire, I was forced to leave one of my vehicles behind. To my surprise, my car did not burned. Needless to say, the interior of the vehicle was in horrible shape. It was stained with ashes, and the odor was unbearable. Honda was not only generous in the cost of clean up, but also in their time. Thank you all for your support.”
“I saw this shop accidentally while i was driving on the freeway and check engine light came on suddenly. I was looking for a place to park to check what was wrong toll i see this shop. Edward the owner and mechanic is nice and reasonable person to talk with. Also this shop is family owned.”
“I highly recommend Ray’s MBZ. Ray is honest, knowledgeable, and always takes the time to explain what’s going on with my car without trying to upsell unnecessary work. I really appreciate having someone I can trust with my Mercedes. The service is professional, straightforward, and reasonably priced. Definitely my go-to place for my car!”
“I can’t say enough good things about George! He went above and beyond to help me get into my dream car, even with some challenging credit. He never made me feel judged or discouraged—instead, he stayed patient, professional, and genuinely worked hard to find a way to make it happen.
George made the entire experience feel comfortable and straightforward, and I truly appreciate the time and effort he put into helping me. Getting my dream car felt like something that might not happen, but George helped make it a reality.
If you’re looking for a salesman who actually cares about his customers and is willing to go the extra mile, ask for George! I highly recommend him. Thank you, George, for making this experience one I’ll never forget!”
“Even for issues unrelated to the smog check, they helped the customer look up information on the DMV website and patiently resolved the problem; their service attitude was excellent, and they are highly recommended.”
“Great shop. Highly recommend this location for anyone looking for quality and professionalism. Anthony is a great communicator and everything was delivered as promised 120%!!!”
“Vince is amazing !
The job quality is excellent. Vince did is very professional and experienced. His experience was represented us with insurance company to make sure we only installed new parts on my vehicle. I highly recommend AW and specifically Vince to anyone looking to have any insurance claim work needed on your vehicle. Thank you Vince ?”
“EXCEPTIONAL. GREAT PLACE FOR SERVICE. I have been customer for some time now and the staff there is fantastic! I own AUDI primarily because of them and I know I have a place to do great service. Faris, Sean and Paula are really great”
“We had a great experience leasing our new Audi Q6 e-tron from Audi Pasadena. Everyone we worked with was professional, helpful, and made the process easy from start to finish.
A special thank you to Tristan, who was incredibly patient with us and took the time to thoroughly explain the many features and technology in the Q6 e-tron. He never made us feel rushed and made sure we were comfortable with the car before we left the dealership. With so many new features to learn, we really appreciated the extra time and attention he gave us.
We are very happy with our new Audi and would definitely recommend Audi Pasadena, especially Tristan, to anyone looking for a new Audi.”
“Excellent Service from initial contact to service completion!
Extremely professional and accommodating.
Their concierge service is top tier and perfect for individuals that live an hour away like myself”
“I appreciate the professionalism and responsiveness of the team at Caliber Collision regarding the repair of my 2010 Honda Odyssey. While there was an issue with the rear bumper mounting after pickup, the General Manager at Caliber Collision Pasadena (Colorado Blvd) personally called me, listened carefully to my concerns, and ensured that the vehicle would be brought back in and properly completed.
I especially appreciated that the matter was taken seriously and handled with care and customer attention. The paint and cosmetic work on the bumper itself looked very good, and especially the mounting of the bumper subsequently done and fixing was excellent. I value the willingness of management to stand behind the repair and make things right. That level of customer service and accountability is important and appreciated.”
“I am very overdue on writing this review. I no longer have a Volvo and honestly, one of the biggest issues with that is I can’t keep bringing my cars here. These guys are the best. They were recommended to me by a friend and we lucked out with that. Independent Volvo has great people working there, they are super flexible and most importantly, honest and direct about what is needed and what is not. They were great to work with and I can’t recommend them highly enough. I really wish I could bring my Ford there.”
“I’m really thankful for the guys at DTM who did an excellent job fixing my Mini Cooper at a fair price; I highly recommend them for any BMW or Mini Cooper repairs.”
“They are excellent! We were helped by Moices, who was gracious, patient and informative. We're in the middle of a road trip and were scared something was dragging, we brought in our car and they checked it out and fixed it quickly. For three young women trying to get by and figure it out, it was really nice to be treated with respect and be supported.”
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“Been taking my car to House for service for many years. Wouldn’t go anywhere else to get my 911 serviced. They are always so courteous, clean, professional, and communicate at the highest levels to let you know exactly what your car needs and what to expect from their team. Very professional!”