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February 2024 by Jam O.
Great customer experience. On time assistance (I had an appointment) . Nice clean office
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January 2024 by Benno D.
I was denied a 3rd party requisition blood test without explanation, even though another Quest branch had performed the same test for me and wife before. The lab assistant could not have cared any less and was uncooperative during the process.
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January 2024 by Lupe Garcia
Made an appointment, checked in and have been waiting for over 30 minutes. No one is at the front desk and no one has come out to check on patients in the lobby. Three people have been waiting ahead of us for over an hour.
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January 2024 by Mark F.
No wait with an appointment. Good experience. I've never tried walking in but they said you could be taken in 10 minutes or 90 minutes depending on how busy they are.
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January 2024 by Thalia F.
I needed a blood draw today and tried to make an appointment online. No surprise that there were no appointments available in Marin or Petaluma. So I drove from Marin to walk-in to this location (reasoning that it'd be less busy than the San Rafael location). I lucked out and though I'd brought a book for the long wait, I was called after about 5-10 minutes. Abel drew my blood and he was GREAT, so gentle, professional, and affable. I am a big baby when it comes to needles and I told Abel this. He inserted the needle in my arm and the whole process was quick and painless. Before I knew it, the draw was over. Yay! I was given VERY clear instructions for the urine sample (directions that were a bit more complicated than I'm used to) and before I knew it, I was driving back home. I don't understand the low ratings-I give this location 5 stars for sure! Very professional, clean, and courteous! I highly recommend!
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December 2023 by Bridgette McGraw
Went here in the morning for a routine test the doctor ordered and there is NO ONE behind the counter to check you in. Where is the receptionist to ask a question to? This place is dirty, and very poorly managed. They need to hire actual employees to man the front the desk. I should also mention that EVERY parking spot in the parking lot is taken up by about 20 quest diagnostic vans. Where are the customers supposed to park? Maybe they could trade in a few vans and hire a receptionist. This place is ridiculous. I will not be getting any future tests here. Go anywhere else but here if you can.
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December 2023 by Juleen Husary
Amazing People
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September 2023 by Melinda S.
Can I give it zero stars??? Don't think they won't close early even if you have an appointment because they will. 3:40 appointment, arrived and checked in online 3:45. Doors locked no response. They aren't supposed to close until 4. I waited 2 weeks for that appointment and it's the only time I can get my highschooler in. Thanks Quest.
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August 2023 by Joanna Jones
impossible process. borderline scam
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July 2023 by John B.
They have an automated system for making appointments and checking in. Not user friendly and many people getting lab work are old. Designed by a young person who is super computer literate for older people to use....who may not be computer geeks.
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July 2023 by Ron Ritz
This place is hands down the most organized and cleanest place I’ve been to in this area to have my blood drawn. Super organized too. I’m surprised Labcorp here in town isn’t losing more business.Unfortunately they have a shared parking lot that can get busy but there is some street parking.
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June 2023 by miawallace1994
I went in yesterday, and explained to Krista, (not sure if I spelled it right) I almost passed out at my last blood work appt. She put me in a room, so I was completely laid back, and when I say, I didn’t even feel the needle being put in, I MEAN IT! I normally end up with a bruise. Not this time. Krista was wonderful! Hope she’s there when I need to get this done again!
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May 2023 by Annamaria P.
The doctor puts in the order, the patient books online, Quest sends a reminder text and then the patient can check-in via their phone and wait in their car or the waiting room for the scheduled blood draw. Super convenient. I've never had to wait over 15 minutes. The phlebotomists are professional and compassionate (I do not love needles). The results are processed quickly and the co-pay seems reasonable. They now offer an in-home collection service for an additional fee, which I think is great for our aging population. I'm quite happy to have Quest Diagnostics so close.
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February 2023 by P G.
Quest Diagnostics in Petaluma CA has alway been my families go-to lab. Yesterday, February 15, I had a simple blood draw. This is the result.
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February 2023 by Keith Worthington
Easy check in. Friendly staff. Fairly convenient location.
