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February 2024 by Linda H.
I had great service at the store today. No wait at all at 1:00pm. Nice representative named Noe helped me with a couple of issues and one technical issue. He also gave me a credit that will appear on the next billing cycle. One star off because Xfinity's monthly costs are a bit expensive.
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January 2024 by Thomas J.
They will lie to you about the cost of services. I was promised $156/monthly out the door, no hidden taxes or fees. My bill has been $282.50/monthly. I brought my equipment back and they charged me an additional $120 for cancelling. You will never get truth from them. Be careful of the manager, he is a slimy
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December 2023 by Justin Parks
Had a difficult time moving and transferring services to a new house without a co axle port. Noah was there to help in an instant and made the transition easy. Helped explain the installation process, billing, and troubleshooting issues that may occur. He followed through with everything he said he would do. Very genuine and knowledgeable person would recommend this branch to other people.
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October 2023 by Elena Marie
I came in for an appointment yesterday at 5:30. I came to cancel and have someone else open their account instead. The worker did not disclose or speak of any charges. I did expect the remaining balance of the old account to be settled, which it was without me being told. My friend received a $50 without being told on their NEW ACCOUNT or even a receipt for that charge. I returned my equipment at my appointment. I am receiving emails to make sure to return it or I will be charged. They did not provide me a receipt for the returned equipment which I was told by the company they were supposed to. This was my first time at this location and the LAST. Beyond ridiculous.
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October 2023 by Marilyn C.
Garbage... piss poor service... never acknowledged when entering store! Bottom line X got a huge contract and dosent give to shits about the little man. Time to explore ATT, Dish, etc.. How unfortunate... your CS has tanked! Don't go here it's a standard ploy to get you in the door then they don't help at all once you're locked in! Shit services at its best!!! ZERO STARS!!!!
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September 2023 by Just Я
We hooked up a new cell phone line and CSR turn off my wi fi while taking my cell phone involuntary and doing something behind the counter. CSR did evil to me while turning off my Wi-Fi and burning internet data in one day. Typical horrific corruption, not a service you expect to receive while coming there. Do NOT give your gadgets to their handling, they are scammers!
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September 2023 by Raoul V.
This local store is probably fine and staffed with good people...however I recent left Comcast after 20 years. I was paying $29.95 per month when I started and it's now $90 per month. I've NEVER had a good experience with Xfinity's customer service people...most of whom have lousy English skills. Last week, when I asked for someone who spoke English I could understand...she hung up on me. ANY other provider would be better than Comcast. I switched to Verizon. Same speed internet for $40 less per month.
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August 2023 by Troy Budde
Absolutely the worst company on the planet! Can't make a payment! Tried 5 different cards including my debit card and customer service is clueless as to how to help. There are plenty of funds but comes back with a "different error" each time a card is run. And they claim its not their problem. Good luck getting paid MFs!
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August 2023 by MRD Ford
Dishonest, disrespectful, disappointed, disaster, wants all the money. They told me one thing in the store, and then the phone told me another they sent me a $500 bill for one month, which was $634, 3 days later. after I paid for the month, they still wanted more money, and then they threatened to cut it off. every 3 or 4 days, I get another bill that's a different number. You never know what you're going to get. It's a crapshoot that comes up Snake Eyes every time.
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July 2023 by Abdallah El Kamraoui
Very bad customer service and no help AL all the lady there Che was not nice and Che talk rode I will cancel my contract thank you
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July 2023 by Sharon A.
This store is terrible. Every time I come in, I am amazed that they can keep the doors open with such poor customer service. I came in the other day to pay my bill using the kiosk. It was broken and couldn't take cards. I asked one of the reps if he could process the bill using my card. He said that he could not. But when I told him that the reps had processed it in the past, he changed his tune and and said he could do it but I would have to wait and according to him it would be a long wait. So, not wishing to wait a half hour I left and came back 2 days later. The kiosk allowed me to pay my bill with a card but it was unable to print receipts and was told to see a rep for a receipt. The rep said (surprise!) that I would have to wait in line and it would be a long wait. After 10 minutes I left. Just trying to pay a bill for God's sake!
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July 2023 by Paula I.
I had a different experience than many of the reviews here. They were helpful and friendly. Each interaction I had with team members was positive. Maybe they've done some restructuring at this location.
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July 2023 by Noah Palter
Marcus and Mau were extremely helpful. They made sure we got the right product for the right price. This might be the best customer service I have seen in a long time!
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July 2023 by Ella Palter
super nice employees and great customer service, mau and marcus helped my brother and i find exactly what we needed with ease and made it an enjoyable experience
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July 2023 by Glenn K.
Worse than the DMV. Poor communication. Employees don't care about customers. Only thing worse could be being an employee there.
