Victra, a Verizon Authorized Retailer in Phelan, CA, is known for its friendly and helpful staff who strive to provide a positive experience for customers. The store offers a wide range of wireless devices, including phones, tablets, wearable technology, accessories, and device protection. Customers have praised the staff for their knowledge, patience, and excellent customer service. Mitchel was recognized for being helpful and patient during multiple device upgrades and for quickly assisting with technical issues. Melissa provided quick and efficient help with SIM card reactivation, while Riley was noted for his kindness, friendliness, and expertise in transferring information between phones. Overall, customers feel satisfied with the service, describing the team as kind, knowledgeable, and dedicated to connecting technology to life in a trustworthy and fun way. The store's convenient location and attentive staff make it a trusted choice for wireless needs in the community.
Mitchel was a superstar; he was helpful and patient during a long device upgrade process for four lines one day, and he recognized me two days later to quickly get me through one more upgrade. Mitchel was full of knowledge and solutions when the tech would throw a roadblock in the way, and he was very kind during the waits.
August 2024
I was having issues with my SIM card and my service was on SOS went to this store. The girl Melissa was really nice and helped me out was able to get my Sim card to reactivate quickly and efficiently.
April 2024
The two gentlemen provided excellent customer service and answered any questions or concerns we had overall very satisfied
