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“The great reviews this shop has is 100% warranted. Lisa is great with people and is very good at conveying any issues with the car. She isn't pushy at all and will honestly tell you what needs to be fixed and what can wait. Prices are very fair. I'm glad I found this place and I'll definitely keep coming back! Also there's a very cute pup who's there half the day!”
“Almost been 20yrs me and my family have been coming here. Great service does not try to cheat his customers and charge outrageous prices... done small things for me several times on my cars and didn't charge me. He likes to help his customers best he can”
“Irma is always proficient, professional, and friendly whenever i bring in one of my cars for service. She's honest and keeps me well-informed about what needs to be done or what might be required in the future. The mechanics are fantastic too! There's no need to look any further for a shop that truly cares about you and your vehicles--250% guaranteed!”
“Came for a tire replacement. Edith was spot on with the price which was great and the time it would take. Great customer service too. The other tire shop near them was going to have me wait 4 hours.”
“Willing to pay a little more for the amazing customer service. Rather then my dealership who team around the corner before answering basic questions about new tires. Running at about $1200.00 I might add. Honesty run first by their father and now brothers are running with good conscious. Fair, honest and a square deal as the name states! Cars got new kicks!”
“I want to give special recognition to Manager Brad for how well he handled my vehicle situation. He was patient, understanding, and very professional throughout the process. He took the time to explain the options and made sure everything was handled properly. This kind of customer service makes a big difference”
“The independent shop is owner operated.
I’ve been coming here to have tires replaced and or repaired.
The service has been great and more important is their honesty & integrity in treating the customers!”
“So last Saturday evening, when my parents and myself, were coming out of the movie theaters. The tire of the driver side, just lost numerous tire air. My parents decided to drive to “Big O Tires” in Pinole, to get this fixed at the almost closing time of the shop. My family and I, were very blessed, that it was still time to get this fix.
The supervisor is very pleasant and hilarious. Also the supervisor is a Richmond native. I support that all the time.”
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“Excellent service with a friendly and efficient staff. Price is also very reasonable and they are honest. I requested my tires be rotated. When it came time to pay it was explained to me that the tires did not need to be rotated so they deducted $60 off me bill. Never in my life did a repair shop ever lower my bill. Also, they provide uber to and from the shop. I will be using Letcher from now on.”