Staples in Pinole, CA provides printing, shipping, technology, travel, recycling services and products. The store serves entrepreneurs, small businesses, remote workers, parents, teachers, and students. Many customers find the associate amazing and helpful. A customer said the cashier and manager were amazing at helping find the customer's order and made them feel really good. The store has a good experience most of the time, though sometimes an employee may be inexperienced or inefficient. An associate went above and beyond to assist a customer with a deadline and printing issues, correcting an incorrect format and guiding the file through a nightmare. The associate was committed to giving the best Customer Service and assist the customer out the door. Self‑serve copiers allow color copies in less then 5mins. The associate was friendly, knowledgeable and recommend for projects. The Pinole location is praised for its Level of Knowledge, Detail, and Professionalism.
The store was busy, I had to track down someone to help me, but when the staff person turned his attention to me, he was super helpful and knowledgeable, and I was able to buy exactly what I needed.
August 2026
For the past two days, I have utilized staples copy and print center, and I’m very very impressed that it is being ran by one young lady who is definitely on top of customer service
July 2026
I had a great customer service experience at the front desk with Leah. The tsa precheck was down and she went out of her way to apologize and get email to follow up.
