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December 2023 by Karlon Zee
I rented a car (Kia K5) for one night via Uber Rentals. I have no complaints about the condition or performance of the car - I received the car freshly cleaned and with a full tank of gas. Also appreciated the staff considered the pre-existing damages on the car when I returned it. If I could provide constructive feedback, I wish the "hold of funds" or the "security deposit" was clearly communicated and presented to customers like myself. When I returned the car as asked (and slightly early), I was told that the initial charges would be pending on my card and I would see the total amount ultimately charged within 24-48 hours of returning the vehicle. When 48 hours came later, I had to call the Budget customer service line to realize that it takes 24-48 hours for a rental agreement to close - it actually takes an additional 3-5 business days following to see the "final payment". It was confusing because the original staff who lent me the car mentioned that although my day rental charge was $69/day, my card would be held for $268, until the rental was returned and completed.
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December 2023 by Salvatore Feraguamo
Excellent service, fast and easy the agent homberto working Sunday is amazing very kind and polite takes care of bussines got me in and out fast it was my first time renting here I will definitely return to rent from this location and never go back to enterprise again just because of homberto
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July 2023 by Sandra Guerrero
I had excellent experience with Pastor. He was very professional, helpful and friendly. I usually rent from the Oakland Airport, and the service with their reps is usually rushed, but Pastor was very attentive and he provided an excellent experience. I will definitely continue renting from this location for all future rentals.
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July 2023 by Shara Wootton
Didn't get the car I reserved. The whole idea of renting was for better gas mileage.
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July 2023 by Louie DeLeon
Excellent customer service!! I went a week ago and forgot to do a review. Now I can't remember the wonderful gentlemans name. I think his name is Pastor. It appears that this location is a one man team but this guy is quick! And he genuinely looks like he enjoys his job. G
