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July 2024 by William Ira Kenson
Metro T-Mobile in Pittsburgh is not open from 10:00 to 10:00 I'm sitting outside their doors right now and they are closed
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June 2024 by Shionese Clark
I went here because I have been a customer for over 15 years now and didn't want to switch but due to the poor customer service and lack of even wanting to be there and assist made me move to T mobile where you literally are welcomed in and helped throughout the whole process. bought a new phone and smart watch and I am okay with paying more and being under contract as long as I never have to deal with metro again.
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May 2024 by Boots
I never thought I'd be tempted to go back to Boost. But now I'm thinking it's time to switch to Verizon. The money is almost the same. And I'm sure Verizon won't cut my service off TWO DAYS BEFORE the bill is even due.
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February 2024 by Snowie “Cinderella” Winter
This seems like a nice metro store but I wish I could get a hold of someone but otherwise this is a great metro store so far. I would love it if someone picks up the phone to be honest
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January 2024 by Edward Kurt McDonald
Went to get the deal for the iPhone 11. The phone is free when transferring a phone number but you pay $25 activation, minimum $65 monthly plan, and 8.9% tax for the phone totaling & $131 out the door. The very rude and dry sales rep “JANET” added another $50 she couldn’t explain and increased the activation fee to $50. Dry”JANET” added $100 to the purchase and was unwilling to explain where the charges came from.
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September 2023 by Dennis Paul
The person I talked to was very knowledgeable he had all the answers for the questions I asked very good service
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August 2023 by Jen
If you want a professional knowledgeable person to help you with your purchase, DO NO GO TO CENTURY BLVD PITTSBURG CA LOCATION!
Victoria, whom i was told was the “assistant manager” should not be working with the public let alone have anything to do with the word manager next to her name. She was ignorant, unprofessional and rude. The manager there seemed so proud that this idiotic woman was his assistant manager, but then again, he didn’t know much either. I guess having a couple questions for Victoria regarding the camera on the iPhone 13 was just too much to ask of her, she rolled her eyes because she had to walk 3 feet over to me to DO HER JOB!
I was the only customer in that store and was treated this way. I left and went to the Pleasant Hill location and gave them my $1500.00. Do not go to this location!
To whomever owns this location, you really need to re evaluate who is working for you, because the employees who are there now are losing you money! They are horrible!!
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August 2023 by Jen K
If you want a professional knowledgeable person to help you with your purchase, DO NO GO TO CENTURY BLVD PITTSBURG CA LOCATION!Victoria, whom i was told was the “assistant manager” should not be working with the public let alone have anything to do with the word manager next to her name. She was ignorant, unprofessional and rude. The manager there seemed so proud that this idiotic woman was his assistant manager, but then again, he didn’t know much either. I guess having a couple questions for Victoria regarding the camera on the iPhone 13 was just too much to ask of her, she rolled her eyes because she had to walk 3 feet over to me to DO HER JOB!I was the only customer in that store and was treated this way. I left and went to the Pleasant Hill location and gave them my $1500.00. Do not go to this location!To whomever owns this location, you really need to re evaluate who is working for you, because the employees who are there now are losing you money! They are horrible!!
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July 2023 by Leonel Aventuras
It's decent service.
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July 2023 by Isella Ledesma
Good service nice persons
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July 2023 by Barry Cron
Great customer service from Omar. Definitely recommend this store they will take care of you. And they always have the best promotions
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May 2023 by Veronica Bence
Sabrina and Jaime were so awesome. Helped me with everything I needed for my upgrade. Love Sabrina's energy. Made me want to come in person to pay my bill just to get her great customer service. She is a gem. Take care of her Metro
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April 2023 by Dino O.
Never ever buy a phone from their webasite- the stores will not support it and customer service is a mess. The support number always sounds like they are taking calls from a party or basketball game. I have called over 30 times and only 1 person seems to even know anything about trouble shooting. They send you to the store then the store says they will not help you because you bought the phone from the Metro Website. Their service is TERRIBLE. Support staff clueless. I am waiting for a credit for a defective phone for over a month after I have proof they recieved it. I will never,ever do bussiness with them again. Shame on them- worst service ever.
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December 2022 by Brian Hope
I've had my differences with Metro Stores there's two on here that have extremely bad reviews. But the kid that helped me in this store was absolutely fantastic. He helped me find just the right phone. And then introduce me to another sale they had going on which was beneficial especially right before Christmas. I ended up getting a couple more tablets for my nieces for Christmas. I love the phone that I got it's very impressed with this store I think it's a corporate store. There's another store in Concord that I do like to. So it seems to be the stores that makes a difference. And this is one of the best. I've been here once before to get another phone and it was a great phone too. So I'm real happy with this Metro.
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November 2022 by Allyson Robello
Liked the prompt service but they sold me 2 generic chargers and promised they'd work on my phone and tablet. They don't. They charge in reverse wasting what little charge I have left. What a joke. I have to go back to Pittsburg to return them. The last time I bought a charger it was $10, the name brand chargers were over $60. I see "Metro by T-Mobile" responded. That's a nice thought, but I went back, paid the $60 for name brand chargers. Before bed I plugged in my devices and the brand new charger cord has a short in it. Now I have to make another trip to Pittsburg to get a replacement cord. Lots of miles on the road and my time as well. I'm going to ask them to plug the new one in and verify that there's no short before I walk out the door.
