The Home Depot in Placerville is a hardware store providing tools, appliances, outdoor furniture, and building materials to residents. Like other locations, this store is generally clean and organized with plenty of options and products for projects. Many employees are noted as extremely knowledgeable, friendly, helpful, and amazing, providing great customer service. The store is described as having one of the most helpful teams. However, experiences can vary. Some customers report that help was promised but never arrived, leading to lost sales. The pro desk specifically received criticism for having a major attitude. Other challenges include a parking lot described as an exercise in madness, reminiscent of driving in Los Angeles, making getting in and out difficult. Inside, the store can feel understaffed, with long lines due to few working checkouts, and some customers express frustration with products being caged or chained up.
Just wanted to comment on the help we received from Mike in the tool department on Sunday July 7th. He was very helpful & a nice guy!
July 2024
Kids are having a great time at the monthly craft tables.
May 2024
Worked with a manager Jeff on some returns and buying products. He was amazing. Very helpful and knowledgeable. This store has one of the most helpful teams. Except for the pro desk. They have major attitude and feel they are better than the customer and helping the customer is not their job.
