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February 2024 by Megan Parsons
...run..Do not use this companyI've rented several places in the placerville area so i have been a customer to a few differnt local companies and never had anything compare to outrocity of this so called company. They have no idea what's going on. They apparently don't communicate with their drivers and have no kind of valid schedule that they follow leaving you in the dark as to when you'll get propane. They tell you a window of 7 to 10 days with threats of not filling the tank if we aren't here and dogs aren't contained. Then show up before the 7 to 10 day window with a driver that has the customer service of a rat. This was our second time having them out because the first time they overcharged us for our tank that we read off the volume of to them from the placard on the tank. So we had them come bring us our $209 remaining dollars but still needed to pay another $140 to get their "minimum fill. So the rat of a driver gets mad that he again couldn't fill and now they owe us $15 again. Idk where the miscommunication starts and ends but it's extremely confusing and completely unprofessional.
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February 2024 by Dennis Vanderpool
We've been with JS West/Placerville for several years. The delivery drivers have always been friendly and professional. The office staff have been friendly, knowledgeable, and always willing to help regardless the issue. Justin, their manager, has always helpful and is very knowledgeable of the propane industry.
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February 2024 by Jordan Beekman
New customer, just moved into new home in Pollock and had to pay $250 just to have someone come out or you have to wait 7-10 days and they require or I should say force you to get filled completely to 85 percent which is like $900 and you have 30 days to pay that. Absolutely ridiculous but sure.
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January 2024 by Jessica Thompson
I’ve only lived in my house, not even two months and I’ve already given JS West almost $1800. I don’t understand why they keep coming out and “topping off” my tank ? even though it was still at 65% just yesterday when I checked. Now I am slammed with a $275 bill in a plastic envelope. Sealed to my gate. Not to mention somebody is stopping by and going into my backyard without my consent. I also still owe them another $175 for someone to come out and look at my line because I thought I had a propane leak. They are ripping people off. I simply can NOT afford a $900 propane bill monthly... I do not run my hot water frequently and I keep my smart eco thermostat 70° and monitor it all the time. It’s only my husband and I in a 1260 square-foot house. I’m also not sure where they are getting their numbers as the gallons are not adding up. I’m being charged money for more gallons that are put in my tank and then being told that I need to be topped off even though there’s plenty in the tank to last me several more months. As it as it stands, I have paid for over well, over 300 gallons of propane, even though I have only used 20%. And they only fill up the tank to 85% capacity anyway. I don’t want to be charged for anything that I’m not fully aware of. For all I know that guy is just showing up and putting down random numbers to report back to the company. Unless I’m there watching them fill up my tank and looking at the exact numbers and gallons, I’m not ok paying for service. They are not allowed to just come out of my property and say that they are giving me service and slamming me with a bill when I had no idea what I paid for and why I’m being billed once again. And then I’m supposed to just trust that their numbers are right.. I’d rather take a cold shower or shower at my gym in the mornings and turn on my space heater, then deal with the amount of money that it’s going to take to keep my propane going with this company.
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November 2023 by Joan Lockhart
We have used JS West at two properties here in El Dorado County, spanning the course of twenty+ years. Always had reliable service and friendly staff whenever we have had communications. Quite surprised at some of the negativity here as we know PLENTY of happy JS West customers from our area. Speaking from experience of owning our own construction business and having a son who works in propane (in Idaho), you can't please all the people all the time and there are ALWAYS two sides to the story. I would guess that some of the complaints here have extenuating circumstances that they won't tell you!
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November 2023 by Isaac C.
I have nothing but excellent things to say about this family owned company! JS West values customer service, fair price, and excellent service! The best in the industry!
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October 2023 by Josh Shelton
We have been with JS West Propane for 5 years and I am so happy with the service. The drivers are very pleasant to deal with as well as the ladies in the office they are very very helpful. The last couple of winters have been crazy with the snow and they are doing their best to get everyone as fast as they can. So this winter be patient and kind to the staff.
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October 2023 by Kaylee Santana
JS West has always been a reliable company for us and has gone above and beyond for service calls when checking new hook ups for potential leaks.We unfortunately had to switch to AmeriGas in our previous rental and when faced with issues it took them 6 MONTHS to even just call to ask if the issue was still a issue, instead of scheduling a tech to visit.We are thrilled to be back with JS West in our current home and already am greatly pleased with their response time in regards to getting us switched back to JS West as well as making sure that we are safe with no leaks! Also huge plus is that when you call JS West you get to talk to Local Representatives in your area rather than a call center who knows where.Thank you JS West Placerville for your awesome service!
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October 2023 by Jr Ramos
Excellent customer service and reliable! So happy we made the switch from our previous propane company to a company that actually cares about its customers. JS West is trustworthy and very professional! Highly recommended!
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October 2023 by Cynthia Nored
I have had a great experience with this company. JS West actually answered with a live person (not the norm for today) certainly refreshing. Everyone I've dealt with, from customer service, delivery drivers and service technicians have been very pleasant, helpful and professional. If you are looking for a propane provider JS West is the way to go.
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October 2023 by jon pack
Wow! What a joke! Trust all the bad reviews- the last 8 five star reviews are employees or family members of this weak company ( 1 star out of 5 with the Better Business Bureau ?)They don't care about their customers, they will lie to you just like their fake 5 star reviews.Sad and pathetic Justin Cleland - manager"Haha charade you are"
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October 2023 by P Castillo
If I could give a 0, I would. Horrible customer service. My family has been with them for years.All of us have canceled and they didn't even try to keep our business.
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October 2023 by KEVIN YOUNG
Driver Mike was courteous and friendly. Recommend JS West for all propane needs!!
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September 2023 by Staci B.
we have JSWest for years. great custOmer service . We highly recommend them . Always here for us .
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September 2023 by Belenda R.
I've had multiple family members use JS West. They have always been great and had prompt deliveries. When I call the office Ashley and Rachelle are always so helpful. And when I needed a prompt delivery Kristi has always come through for us! Thank you, JS West! :)