Verizon offers mobile, 5G home internet, and business services. Customers can visit the store or go online to schedule appointments, place orders for in-store pickup, or arrange delivery. The staff receives mixed reviews. Many customers report very helpful and patient employees who take time to diagnose and fix phone issues, such as problems receiving calls or needing a new SIM card. They are described as sitting down with customers to show them how to work their phones and providing accurate time estimates for service. However, other experiences note significant inconsistency. One customer encountered an employee who was totally incompetent, providing incorrect information about insurance and phone replacement, which would have cost hundreds of dollars. In contrast, a different employee correctly identified the insurance coverage and helped file a claim. The store also handles a range of requests, though services like installing a screen protector purchased elsewhere may require inquiring about availability and cost directly. Overall, while many find Verizon reliable and helpful, experiences can vary greatly depending on the staff member encountered.
Very helpful and patient people. Wife could not get her phone to receive calls. They patiently tried different things until they found the problem and fixed it.
May 2024
Fernando is an excellent GM, super friendly and informative. You can't go wrong with this location or their team!
March 2024
My phone stopped working. DJ helped me. He was awesome! So helpful, pleasant and professional! Thank you!
