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July 2024 by R. B.
Helpful and friendly staff
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July 2024 by Hengameh Abraham
The absolute best experience! Switched from AT&T after 20+ years & not only we are saving over $100 a month on our services but we got such exceptional customer service. The representative that helped us was Paola and she was absolutely delightful.
I recommend this store 10/10. Everyone is helpful and makes sure you are well taken care of.
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July 2024 by Jim M
Very helpful and patient people. Wife could not get her phone to receive calls. They patiently tried different things until they found the problem and fixed it.
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May 2024 by Alexander Morgan
Fernando is an excellent GM, super friendly and informative. You can't go wrong with this location or their team!
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May 2024 by Colin Wong
Went in on a Tuesday 3/26/24. Told them I needed to replaced a lost phone. I had an unusual model that this store ordered for me seven months ago (galaxy XCover6). Told the guy what model I had, he immediately, without looking anything up, said it would be impossible for him to order it, no explanation why. Employee looked up my number, told me I had no protection or insurance. I would have to buy a new phone, and they were closing in 25 minutes. Strange, because I had purchased protection/insurance, so I assumed it must have expired or something. I left and came back the next day 3/27/24. A different employee was there, he said he works in Folsom usually, but looked up my account and immediately noted that I had Asurion protection/insurance and could file a claim to get my phone replaced. Glad that he gave me that information, but had I listened to that totally incompetent employee the day before, I would have been out hundreds of dollars for no reason. Fire that guy!
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March 2024 by Marisa Mibach
My phone stopped working. DJ helped me. He was awesome! So helpful, pleasant and professional! Thank you!
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December 2023 by Rays Wheel
love the fake 5 store reviews for this store. Not helpful at all. Spent like an hour waiting for one of the sales people running around to help. Sat for ever. then when i finally was acknowledged... after reviewing my account issue. they said we can do nothing to help. use the app and call customer service. after failing the easy questions. I went and paid cash for an Iphone at the Safe Way Store in placerville - not the corporate store that takes so so so so so so so long to get helped. always the longest wait period. Bunch of retail nerds with power. lol
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November 2023 by Casandra Mott
Worsted customer service
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October 2023 by Scott K.
I have been to this store twice. Twice I have left wondering how this business could possibly remain viable. So I searched for a Verizon company store rather than a franchise so I could actually get some help. After that search I was in disbelief that this store is the company store in the area. An absolutely worthless place to go. Twice I was given excuses on why they can't help me. Today, with no other customer in the store, 6 employees were sitting around looking like they were intense gamers with no time to do their jobs. I was told to take care of my issue online but if I needed a phone to come back and see them. That was the store manager talking to me. Hey, he was kind enough to give me the phone number to call to solve my problem. The folks at Walmart are more helpful. Don't bother going here, you will be wasting your time.
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August 2023 by taper candles
Clean store. Huge variety of items. Nice staff. Busy, but not crowded.
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August 2023 by Erin J
Terrible customer service. The employee was rude and tried to rush us out the door because it was close to quitting time. He was so rude that Verizon almost lost some very long time customers. If you're already a Verizon customer and you have to go to a Verizon store, I would recommend going to ANY other store than this one!
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July 2023 by Dylan Souza
Sean is an excellent associate that truly cares about the customers needs
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July 2023 by Regina B.
If I could give ZERO stars, I would. My family has been a Verizon customer for over 20 years. I visited this store to upgrade my daughters Gizmo watch. The gentleman was very helpful but told me that I needed to activate the phone. I left and got in my car, sitting in the parking lot so my daughter could call her dad once I activated it. I got multiple error messages saying that I needed to call an 800 number or go into the nearest store. I went in where they told me the man who sold it to me should have activated it and proceeded to do so. Once activated, it showed a new number with a different area code. I told them it should have the same number since it was an upgrade. They told me they couldn't help me and I needed to call the 800 number. The manager wouldn't help either. Upon calling the number, I was told that this was a corporate store and they should have been able to help. In addition, they also charged me the setup fee for totally screwing everything up. The Verizon across town helped with my issue and came to my rescue as well. I will only visit that store from now on. My first clue should have been the excuse of being short staffed, but being exceptionally rude to their customers. This Verizon is the worst!
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May 2023 by Steven S.
I was unfortunately witness to one of the VERY worst "Customer Service" experiences in my 74 years today. I spent almost 20 years as CEO of multiple companies that EXCELLED in C.S., and the Verizon "Store Manager," Fernando, would have been given his walking papers at the end of his shift today by me. If you were to look up the defnition of "An AMAZINGLY poor loser of a "store manager," he would be pictured. My wife was given erroneous information by Verizon's on-line folks last night, but then told she could go into the "local store," and it would clear everything up for her, and get her back on track in about 10 minutes. We stopped in to get the problem dealt with today, and enter, Fernando. Fernando is a mysogynist pig. He spent 15 minutes in an EXTREMELY condescending tone, explaining to my wife (I was quietly sitting in the back of the store watching my dog and listening, just waiting for her to go off on this dunce -- which to her immense credit, she did not!), that she was "not listening to him," and that she needed to CAREFULLY listen to him as he "needed to 'manage her expectations' for her." ARE YOU SH..... ME??? Fernando: You need to call HQ IMMEDIATELY, and get signed up for REMEDIAL "Customer Service School." You kinda' sort of got it backwards here Bucko, but maybe they do not teach this in the eighth grade any more: YOUR CUSTOMERS PAY YOUR SALARY, and from I heard today, you will not be getting one very much longer. Rule Number One of Customer Service: The Customer is ALWAYS right, even when the customer is being an A..H..., which my wife certainly was NOT, because I sat there and listened to you: raise you voice to her; intimate she had no idea what she was talking about; refuse to listen to her, tell her IMMEDIATELY why you could NOT help her (BIG HINT HERE Fernando; your first responsibilty in customer service LAND it to tell your customer, WHAT YOU CAN DO FOR THEM; NOT WHAT YOU CANNOT DO FOR THEM.), talk over her when she tried to ask you questions, etc. Rule Number Two: Please refer to Rule Number One. It finally got so bad, my wife had to tell Fernando, "You need to go away." He refused to allow her to speak with the other representative, kept coming back at her, continuing his obtuse and EXTREMELY rude behavior until she gave up, and said, "Thnak You," and we left the store. Then he came over to ME (I guess to explain things to the man of the house); I really do not know why) to explain himself. I was sitting in the corner watching my dog because: I do NOT have a phone. I do NOT want a phone. I couldn't CARE LESS about a phone; and if I ever decided to buy one, I would surely NEVER buy it from you idiots. I would LOVE it if Fernando's District Manager read this, but unfortunately, all Fernando could tell us was his "Distric Manager is 'Mike'." Mike who? He doesn't know. That certainly explains some of his ignorance, so Mike "Whatevger," if you are reading these, I am more than willing to repeat all of this and speak with you in person. You might want to consider dumping Fernando before he runs your local store out of business, which from reading these adjoining reviews, is ABSOLUTELY not our of the realm of distinct possibility here.
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May 2023 by Shelli Hughlett
I really like the employee's there. They are very nice and know what they are talking about and what to do.
