Verizon offers mobile, 5G home internet, and business services. Customers can visit the store or go online to schedule appointments, place orders for in-store pickup, or arrange delivery. The staff receives mixed reviews. Many customers report very helpful and patient employees who take time to diagnose and fix phone issues, such as problems receiving calls or needing a new SIM card. They are described as sitting down with customers to show them how to work their phones and providing accurate time estimates for service. However, other experiences note significant inconsistency. One customer encountered an employee who was totally incompetent, providing incorrect information about insurance and phone replacement, which would have cost hundreds of dollars. In contrast, a different employee correctly identified the insurance coverage and helped file a claim. The store also handles a range of requests, though services like installing a screen protector purchased elsewhere may require inquiring about availability and cost directly. Overall, while many find Verizon reliable and helpful, experiences can vary greatly depending on the staff member encountered.
The service at the Placerville, CA Verizon store on Ray Lawyer Drive was outstanding. I lost my phone and the staff was extremely competent and helpful. They were able to get my spare phone functioning quickly so my downtime was minimal. I highly recommend this Verizon store. The people who work there are superb.
April 2026
Sean was extremely helpful and professional. This disabled veteran and longtime Verizon customer is very pleased. I'm with the Verizon pilot store here in Placerville, CA and they're tops! Marion Allen Cole.
March 2026
Brandon at the Placerville store was very patient and helped me get through a complicated situation for my son. Very professional. Have to give him 5+ stars
