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December 2023 by Rays Wheel
love the fake 5 store reviews for this store. Not helpful at all. Spent like an hour waiting for one of the sales people running around to help. Sat for ever. then when i finally was acknowledged... after reviewing my account issue. they said we can do nothing to help. use the app and call customer service. after failing the easy questions. I went and paid cash for an Iphone at the Safe Way Store in placerville - not the corporate store that takes so so so so so so so long to get helped. always the longest wait period. Bunch of retail nerds with power. lol
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November 2023 by Casandra Mott
Worsted customer service
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October 2023 by Scott K.
I have been to this store twice. Twice I have left wondering how this business could possibly remain viable. So I searched for a Verizon company store rather than a franchise so I could actually get some help. After that search I was in disbelief that this store is the company store in the area. An absolutely worthless place to go. Twice I was given excuses on why they can't help me. Today, with no other customer in the store, 6 employees were sitting around looking like they were intense gamers with no time to do their jobs. I was told to take care of my issue online but if I needed a phone to come back and see them. That was the store manager talking to me. Hey, he was kind enough to give me the phone number to call to solve my problem. The folks at Walmart are more helpful. Don't bother going here, you will be wasting your time.
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August 2023 by taper candles
Clean store. Huge variety of items. Nice staff. Busy, but not crowded.
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August 2023 by Erin J
Terrible customer service. The employee was rude and tried to rush us out the door because it was close to quitting time. He was so rude that Verizon almost lost some very long time customers. If you're already a Verizon customer and you have to go to a Verizon store, I would recommend going to ANY other store than this one!
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July 2023 by Dylan Souza
Sean is an excellent associate that truly cares about the customers needs
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July 2023 by Regina B.
If I could give ZERO stars, I would. My family has been a Verizon customer for over 20 years. I visited this store to upgrade my daughters Gizmo watch. The gentleman was very helpful but told me that I needed to activate the phone. I left and got in my car, sitting in the parking lot so my daughter could call her dad once I activated it. I got multiple error messages saying that I needed to call an 800 number or go into the nearest store. I went in where they told me the man who sold it to me should have activated it and proceeded to do so. Once activated, it showed a new number with a different area code. I told them it should have the same number since it was an upgrade. They told me they couldn't help me and I needed to call the 800 number. The manager wouldn't help either. Upon calling the number, I was told that this was a corporate store and they should have been able to help. In addition, they also charged me the setup fee for totally screwing everything up. The Verizon across town helped with my issue and came to my rescue as well. I will only visit that store from now on. My first clue should have been the excuse of being short staffed, but being exceptionally rude to their customers. This Verizon is the worst!
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May 2023 by Steven S.
I was unfortunately witness to one of the VERY worst "Customer Service" experiences in my 74 years today. I spent almost 20 years as CEO of multiple companies that EXCELLED in C.S., and the Verizon "Store Manager," Fernando, would have been given his walking papers at the end of his shift today by me. If you were to look up the defnition of "An AMAZINGLY poor loser of a "store manager," he would be pictured. My wife was given erroneous information by Verizon's on-line folks last night, but then told she could go into the "local store," and it would clear everything up for her, and get her back on track in about 10 minutes. We stopped in to get the problem dealt with today, and enter, Fernando. Fernando is a mysogynist pig. He spent 15 minutes in an EXTREMELY condescending tone, explaining to my wife (I was quietly sitting in the back of the store watching my dog and listening, just waiting for her to go off on this dunce -- which to her immense credit, she did not!), that she was "not listening to him," and that she needed to CAREFULLY listen to him as he "needed to 'manage her expectations' for her." ARE YOU SH..... ME??? Fernando: You need to call HQ IMMEDIATELY, and get signed up for REMEDIAL "Customer Service School." You kinda' sort of got it backwards here Bucko, but maybe they do not teach this in the eighth grade any more: YOUR CUSTOMERS PAY YOUR SALARY, and from I heard today, you will not be getting one very much longer. Rule Number One of Customer Service: The Customer is ALWAYS right, even when the customer is being an A..H..., which my wife certainly was NOT, because I sat there and listened to you: raise you voice to her; intimate she had no idea what she was talking about; refuse to listen to her, tell her IMMEDIATELY why you could NOT help her (BIG HINT HERE Fernando; your first responsibilty in customer service LAND it to tell your customer, WHAT YOU CAN DO FOR THEM; NOT WHAT YOU CANNOT DO FOR THEM.), talk over her when she tried to ask you questions, etc. Rule Number Two: Please refer to Rule Number One. It finally got so bad, my wife had to tell Fernando, "You need to go away." He refused to allow her to speak with the other representative, kept coming back at her, continuing his obtuse and EXTREMELY rude behavior until she gave up, and said, "Thnak You," and we left the store. Then he came over to ME (I guess to explain things to the man of the house); I really do not know why) to explain himself. I was sitting in the corner watching my dog because: I do NOT have a phone. I do NOT want a phone. I couldn't CARE LESS about a phone; and if I ever decided to buy one, I would surely NEVER buy it from you idiots. I would LOVE it if Fernando's District Manager read this, but unfortunately, all Fernando could tell us was his "Distric Manager is 'Mike'." Mike who? He doesn't know. That certainly explains some of his ignorance, so Mike "Whatevger," if you are reading these, I am more than willing to repeat all of this and speak with you in person. You might want to consider dumping Fernando before he runs your local store out of business, which from reading these adjoining reviews, is ABSOLUTELY not our of the realm of distinct possibility here.
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May 2023 by Shelli Hughlett
I really like the employee's there. They are very nice and know what they are talking about and what to do.
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April 2023 by Howard M. S.
The person who was in the store on his own managed to multitasking seamlessly. He was exceptionally accurate with his time estimates and didn't shy away from letting folks know that it wouldn't be a quick turn around He was the only one who actually diagnosed and fixed an issue with the Galaxy phone. His new SIM card was the cure
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April 2023 by AlonzoRamon Official
I have a question I bought a screen protector from Walmart can you guys put my screen protector for me and how much do you guys charge I don’t know how to install a screen protector I need you guys to help me with that
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March 2023 by april steward
I have never felt more convinced that the guy who helped us hated his job I've never heard such things come out of an employee. Trying to tell us we would get better reception with AT&T. I've been with Verizon for 10 years! Said I don't care what phone you get. I understand we came in 30 minutes till they closed. I've worked in customer service and have never treated someone so rude. I ended up getting a phone I didn't want and still haven't even opened the box 2 months later. I'd rather use a prepaid phone that's slow then use the phone I wasn't satisfied with and still have to pay for. Now on the other hand my mother-in-law said she had dealt with a nice man who was very nice and accommodating. I guess it depends on who you get.
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February 2023 by Kathryne Sterner
I love Verizon there always there when I need something answered!! They sit down and show me how to work my phone when I not sure about something been with them a long time they never let me down. Thanks Verizon!!!
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February 2023 by Tony Moroso
Worst customer service I have ever experienced!!! I had an issue with the parental control app thru Verizon and issue was on Verizon servers. They were beyond rude and wouldn't help me unless I paid an additional $29 fee.....for a technical issue on Verizons server!!. Do NOT shop there or give them any business. Folsom store was helpful and DID NOT CHARGE FOR CUSTOMER SERVICE!! So much for local hometown service.........not at that store!!!
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January 2023 by Ginger Black
I thought I would try Straight Talk to save a few dollars. Turns out after I signed up my phone was a 3g and not compatible. ST never told me. It took from 12/24 to 1/17 to switch back to Verizon. I ran into so much incompetence. Straight Talk as well as Verizon retail store in Auburn who dialed helpline and left me. I have learned the hard way to only deal with Verizon corporate stores. The retailers only want to sell and not offer service. Fortunately I was directed to the Verison store on Ray Lawyer in Placerville. I was met at the door by Dennis who solved my problem in 5 min.Thank you Dennis
