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January 2024 by Haley Reese
My 71 year old grandmother spent over $3,000 on tile at this store and had to return to get two boxes to complete the project she has been working on after her bathroom flooded. The title varied in color so she tried to look inside the boxes to figure out what would match what she put up already. When she opened the boxes she got harassed by multiple employees. They called a manager who said it would be alright as long as she purchased the boxes and then sorted in the parking lot. So she did that. When she came back in the employees (not the manager) told her again that she wasn’t allowed to look inside and if she wants to pick and choose they won’t do that game with her. They refused to pull down more boxes for her and called the manager again. She had to argue by herself for an hour just to get two boxes to finish her project. Especially upset that as soon as our male contractor called on her behalf they were suddenly very understanding and told him that wouldn’t happen. Wonder why they treated a little old lady and a man differently. Never returning and I suggest others don’t.
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January 2024 by Paul Hailey
I will be recommending floor and decor to all my customers, all the staff were very helpful and eager to help me, it was overall a great experience
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January 2024 by Bijan Bucket
Went in there got a bunch of help from the staff! They were really nice and helpful. Definitely won’t be going to Home Depot for my flooring and tile needs! James, Cheryl, and Dustin were all very helpful and considerate. Definitely recommend this place!
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December 2023 by Rebecca R.
Buyer's Remorse in 3D. Not only did I spend over an hour in this store selecting the perfect material for my bathroom remodel, I spent over $1,000k with the items I purchased. The in-store service is excellent. Carlos was knowledgeable and helpful. However, they were suppose to call me to schedule the delivery of my material this week. Not only have I not received a call from them, I have called them and nobody picked up the phone. Iwas almost going to drive the 10 miles from my house to the store when I thought let me select the cancel my order option. Wow!! They answered the phone. I told them I wanted to cancel the $250 delivery charge and I would pick up my order. I was then told that although my material was in stock that I paid for 5 days ago, they had not finished pulling it. I am going to drive to the store and get a complete refund. I explained to the individual that answered the phone how long I had been calling and she said the guys will turn their phones off. This is not acceptable. If you cannot transport your own material and it is in stock, I would look elsewhere. Granite expo has everything.
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November 2023 by Anita Jones
I had 4 different places that I could go but I decided to buy my tile there. Only problem is the title that I bought Was wart. Said by the tile man that has been doing it for over 30 years that the tile was warped. May not be able to use it. A light a wasted time if I have to take it back. Should have been noted that it was warped.
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October 2023 by Deyvy Corado
I want to return a tile cutter today and I was very disappointed I had many years buying merchandise for this store and the manager or the lady in charge the first impresión was her face she came rude and make faces and I know at the moment she will denied the return open the box check the cutter and she said has been use and she left rude and I think first she need to come different with normal attitude but the way she came is to run out from this store very unsatisfied with the costumer service and the way she treats me
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September 2023 by Paul Williams
I purchased my home 11/22 I thought I found a great store to replace my flooring through out the house, walking into the store and getting my merchandise was great . I was told that after the 90 days I could get a store credit if I had to return anything but when I went back to the store the clerk started counting the tiles in the box's and then said it was supposed to be 14 per box and said I was missing tiles from the box it was interesting considering the box's had never been opened. So she took from the loose ones and added them to the box's that she opened and counted the whole ordeal was on believable just for her to add everything up and say I was denied a store credit. I called the number she gave me to be told even with my receipt I will still be denied a store credit I'm giving 1 start because I can't give no stars
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September 2023 by David Negro
I want to return a tile cutter today and I was very disappointed I had many years buying merchandise for this store and the manager or the lady in charge the first impresión was her face she came rude and make faces and I know at the moment she will denied the return open the box check the cutter and she said has been use and she left rude and I think first she need to come different with normal attitude but the way she came is to run out from this store very unsatisfied with the costumer service and the way she treats me
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September 2023 by Krys B.
Initially negative 5 stars for floor & decor as my tiles have been delayed 6 days . It has the incredible nightmare. Initially I ordered tiles on a Sunday and I was communicated that it would ready by 3 PM at another store. Sent my workers there and upon arrival it was not ready and it was relayed we would have to come back the next day. Lots of money wasted. Every day next, was another delay until 6 days later- friday.Thank you to Sam and James on Friday for hearing all of my feedback. Also thanks for ensuring I had a proper debriefing of the situation and ensure sure that I was taken care of as a client . 5 stars for Sam and James!Also Chris was very helpful from the get go.
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August 2023 by J “Curby” S
If you're a pro, see Carlos and get set up on their pro plan lots of help, free full-size samples, and possibly a gift bucket with everyday items in it. Showroom and store all in one. Bring your clients, see the design team, and don't forget to ask questions as the flooring industry is changing at lightning speed. Floor & Decor is clean and organized. Enter to a smilling staff member's hello, top that with knowledgeable and friendly service, you realize this isn't justy another big box store.Enjoy your shopping.
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August 2023 by Prosenjit Sen
Lauren from Pleasant Hill store was super helpful. I wanted a specific tile and she helped me to figure out the nearest store (Stockton) where tile was available, spoke to the Stockton store to reserve a box of tile for me as store inventory was very low, helped me in placing the order @ Stockton store and refunded my original order that i had place @ pleasant hill location. She truly went above and beyond to help. Thanks a lot Lauren!!!!!
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July 2023 by Reza Anvar
It is a really interesting, rich and intuitive showroom and shop for all people interested in tiles and stones used in building decoration and innovation. Different designs, materials, qualities, brands at reasonable prices.
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July 2023 by Cyn T.
We net with our designer, Michelle. She was very nice. She helped us look at a variety of materials for our project. Unfortunately, a lot of the items we chose were not available. This location is huge and you should wear good walking shoes to get around. There are so many things to see. Take photos of things you like.
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July 2023 by Darya Behroozi
We went to this location to pick out backsplash. The staff was incredibly helpful making sure we had every item we needed for install and even gave us design advice. Can’t recommend them enough!
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June 2023 by Mark Davis
Floor & Decor what can I say, when I walk in the door I feel like a kid in a candy store, so many options my brain explodes. Visualizing my projects with so many great selections to choose from my budget soon spirals out of control but with the help from their trained professional designers they'll help to bring you back to reality and find you the perfect products that you and your wallet can live with.