Verizon's Pleasant Hill store offers a clean and modern environment for all mobile, 5G home internet, and business needs. Customers appreciate the efficient service, with minimal wait times for assistance. However, parking can be a challenge at times, requiring some customers to drive around the lot to find a spot. The staff at this location have received high praise for their helpfulness and dedication. One employee, in particular, has been commended for his patience and problem-solving skills during challenging situations. Another staff member went above and beyond to assist a customer with billing issues related to a deceased family member, highlighting the commitment to customer care despite frustrations with corporate policies. Many customers prefer the in-store support over online tech support, noting that the staff is friendly and focused on resolving issues without upselling. However, some have experienced difficulties with the website, including inventory discrepancies and confusing appointment scheduling. Overall, the Pleasant Hill Verizon store is recognized for its excellent staff and service, making it a preferred choice for many customers.
Anytime I have any problems with my Verizon account or phone I come to see Ryan. He’s an angel from above. He’s quick and very helpful. An amazing staff member
March 2026
Ryan from this pleasant Hill location is top-notch the best
March 2026
Amazing staff!! Facility is clean and welcoming. I was having a very difficult day and Ryan, turned it right around. He and the other employees were super welcoming and amazingly helpful. Thank you guys so much!!
