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July 2025 by Akash Kumar
Everything was priced up and then discounted but still expensive
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May 2025 by Obaid Amir
I wish there had been a review scale from -5 to +5. Giving Macy's Furniture a score of 1 is more than a generous! I purchased a mattress ($1500) which i thought was a great mattress. However, after a few weeks, I noticed the springs are making a lot of noise when I turned in my sleep. The noise keeps waking me up. I called Macy's Furniture support. They told me that they will send a technician to inspect. After two months of waiting and cancelation, the clueless tech arrived. He told me his job was to inspect the firmness of the mattress. I told him that my issue was the springs making noise. I demonstrated for him. However, he told me he was there to check the firmness. I called again the support center. After an hour of wait I was able to speak to a manager, who told me Macy's will accept the mattress return, but I had to pay 15% stocking fee and $90 pick up fee. This is completely ridiculous! Macy's sells defective products and expect the customers to pay unnecessary fees. No wonder most Macy's stores are empty. It's the quality of the products and most importantly, their support. I have to pay the fees, but plan to due in a small claims court. AVOID BUYING ANYTHING from Macy's Furniture!
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March 2025 by Edward Ailsworth
Saleman had a very bad altitude.
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February 2025 by Tejavardhan Reddy Yampalla (TJ)
This place has lot of varieties and wide range price options
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January 2025 by Arturo Jones
They had my table, had to buy it. Thanks Chris!
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January 2025 by Irene Macias
Christian was professional, I took my time he was not pushy, had a great shopping experience.
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December 2024 by C w
Over priced and not enough staff to assist
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August 2024 by julio herrera
Good selection of furniture courteous staff but way over price
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May 2024 by Maria Carazo
Great and easy experience. We never felt any sales pressure. Rasham is a great, knowledgeable salesperson.
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April 2024 by Jack Peterson
Went couch shoppping. We were met and helped by Greg. He made the experience pleasant and answered all of our questions. We will return for future purchases.
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December 2023 by Salam A.
Zero stars for Macy's furniture delivery. I wish I read these reviews before purchasing!! They arrived at my NEIGHBORS place after postponing my delivery window FIVE times and left right away (yes I took the day off from work so I can be there when they arrive). They didn't even bother to call me or find the correct unit number. Now, they're telling me I have to wait a week for a new delivery date, well guess what, I'm going to call tomorrow and cancel the whole order. Integrity is so important and if your drivers lie because they want to go home early let them lie but I refuse to let that ruin my schedule or my family's comfort. I will be getting a new sofa from another place.
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December 2023 by Derek Jolin
Good deals
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November 2023 by David and Carol Silva
My sister is buying a couch and one of the salesman named Greg who was working this afternoon was very helpful and knowledgeable.
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November 2023 by Gussiesmaximus B.
Unscrupulous practices when selling warranty. Information about how the warranty works and details presented were inaccurate and misleading.
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October 2023 by Julie C.
Why can't we do NO STARS! WORST buying experience ever. Worse than buying a car. I wanted to walk away several times but felt like we had invested too much time already. Had I known how much worse it would get, I never would have continued. Sales people are idiots, liars and cheats. Even the manager who was supposed to help with FINALLY finalizing the purchase had no clue what she was doing, after 30 minutes waiting on her trying to figure out how to accept payment, we left. Furniture arrived damaged, they won't reply to emails or phone calls. Horrible customer service. We paid over $7,000 for the furniture and I HATE them because of the experience they represent. On top of it, the pieces are uncomfortable and awkward. Nothing like the samples in the store.
