Public Storage in Pomona offers a clean, air-conditioned facility with a professional team. Customers can find storage near them, reserve a perfect space for free with no commitment, and use the online eRental to skip the counter. The location provides the same personal attention given for nearly 50 years. Reviews highlight wonderful experiences, with many customers exclusively using this facility for years. The staff is noted as friendly, knowledgeable, and fantastic, with specific praise for their patience and excellent customer service. One employee is recognized for being very informative, sweet, respectful, and helpful, even providing guidance about the city. Their efforts have transformed a previously negative experience into a positive one, making customers feel at ease and happy. The facility is described as a safe place for precious belongings, consistently kept very clean and smelling fresh. The team is commended for understanding customer needs and providing great help over time, creating a comforting and professional storage solution.
We've been having a storage unit here for years and the workers here have always been accommodating with any reasonable issues I have. They've always been understanding and these days I usually see Kaylie there where she's been a great help these past few days especially when we're moving again :)
August 2024
7 months ago I had left a Bad Review, now that I've been back and see that they finally have better customer Service thanks to Jesse's Great Help. I'm now a Happy Customer ? Thank you for having her here. She's the Best.
July 2024
Kevin who answered my call give me a very excellent customer service being very patient waiting for my time to input my data and all my stress was gone because of his help . We need more people like Kevin!
