Budget Car Rental
Car RentalHours:
12631 Poway Rd, Poway CA 92064 Hours
About Budget Car Rental
Budget Car Rental has received mixed reviews from customers. While some found the car pick-up process at LAX frustrating due to long lines and delays, others praised the quick and easy pick-up experience at different locations. A standout employee, Tony, has been recognized multiple times for his excellent customer service. He effectively communicates with customers, sets expectations during busy times, and handles difficult situations with patience and professionalism. Customers appreciated his friendly and approachable demeanor, making the rental experience more enjoyable. Additionally, a positive mention was made about the quick resolution of a flat tire issue, highlighting the importance of face-to-face service over phone support. Overall, Budget Car Rental has its challenges but also has dedicated staff members like Tony who strive to enhance customer satisfaction.
Most Recent Reviews
November 2025
Tony is the best customer service person I have ever encountered in any industry. He is personable and goes the extra mile for the customer.
August 2025
Suzanne is the best here! After the LAX location tried to scam us by adding a bunch of extra charges we did not consent to, she helped us take care of it and we were able to return our car smoothly and calmly. Suzanne definitely cares about her job and helping others
October 2023
Easy return process, pick up car at LAX was a big waiting problem, car pick up process line was long and car pick up agent was terrible.
More Comments(44)
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