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October 2023 by Brian Lam
Easy return process, pick up car at LAX was a big waiting problem, car pick up process line was long and car pick up agent was terrible.
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September 2023 by Unoy E.
I want to give a huge shout-out to Tony at Avis Car Rental for his outstanding help in arranging a car replacement for me. He made the process effortless and ensured I had a suitable vehicle in no time. Tony's dedication to customer satisfaction truly saved the day! Thank you, Tony, for your exceptional service!
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August 2023 by Kevin T.
Completely waste of my time. Avoid this location! It closes randomly during the opening hours for more than 30 minutes without any notice. There were no staff at this location both when I arrived at the scheduled pickup time and return time. Have to wait and waste more than 30 minutes.
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August 2023 by Peter P.
Quick, easy pick up. Friendly manager. Nice upgrade to a Hyundai Santa Fe SUV with all the bells and whistles from a Toyota Corolla. Always had good experiences with Avis.
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June 2023 by Gwen D.
I. Am very un happy with Avis in poway . I went there for years . I rented a car and had a agreement . Corp tried to change that fee . If I don't hear back and get help I will file legal action on the poway office . they have treated us very poorly !
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December 2022 by Jeff S.
Tony has provided excellent customer service every time we have used him. Even today, when there were a lot of unexpected renters due to the Southwest Christmas meltdown, Tony told all of us the situation up front and said he would do his very best to get everyone taken care of. He set expectations early and was very patient with everyone. We got our car and went on our way. Thanks Tony for the amazing job you did today, handling a very difficult and hectic situation!
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December 2022 by Jerry Pierce
Quick .easy ..polite...professional
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October 2022 by David O'Mahony
The guy here organized fixing a flat tyre in 3 minutes. I had previously wasted 2 hours on the Budget central phone system achieving nothing. Face-to-face seems to works best with Budget.
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September 2022 by Matthew Melnick
Normally don’t love car rental places but shoutout to Tony D working this location. Man knows his job and does it well. Easygoing personality and down-to-earth friendly convo makes it a pleasant human exchange while he takes care of business speedily. To the owners: I hope you’re taking care of your man!
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June 2022 by Chad Rupp
Tony is an absolute rockstar and 100% helped me with my rental. I would highly recommend Budget in Poway and ask for Tony.
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April 2022 by Judy P.
Tony is the best at Avis/Budget rental agency in Poway! So glad I chose that location instead of the airport.
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December 2021 by Yelp R.
Used to rent from Poway Hertz, because of work discount and they seem to be the number one provider. Our work discount now includes Avis, so I have been renting there. Have rented at Avis now 3-4 times. Tony makes it easy, quicker and easier than Hertz. The last rental just recently Tony really was amazing the vehicle I rented didn't have enough cargo space, he quickly swapped it out even though all rental vehicles were booked up, even configured the new vehicle to maximize the cargo space. Can't say enough good things about Tony, really went above and beyond for me!
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November 2021 by Matt L.
Thanks for your help Tony. Always a pleasure doing business with you.
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September 2021 by Dima N.
Be ware carefull with this place, black guy there is a fraud. They been blamimg people for the same damage to the car. First I rented corolla there and after returning it he said, there is a dent and that I would have to pay for damages. So glad that I have taken a video of the car before I drove off and the damage was already there. They didnt even keep all their cars in assigned lot. Car that I got was in the middle of public parking lot of shopping centre and anyone could of hit it and then they just blame customer. That same fraud guy still charged me for 2 gallons of gas, I wonder how they measure it because car was full and he said it calculated electronically. Also charged me for a whole extra day, because I brought car an hour or 2 late. Well thats my fault. Make sure you take video of the car before you drive off , or this fraud will do what frauds do.
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August 2021 by Lou B.
My car had to go in the shop so I rented a car from Avis. I was planning a birthday party for my sister and definitely needed a car to run around in. I had to pick up food, decorations etc. I had $150 in an envelope with me when I was running around. I returned the car and a day or two later I realized I didn't have the envelope with the cash anymore. I was in an out of the car so many times I tried to backtrack where I could have misplaced it. I thought maybe it's was in the rental car and figured the chances of it still being there would be slim to none. A few days later I thought what the heck I'll stop by and see if by any chance the envelope was turned in. I stopped in and the agent remembered me. I explained the situation. He opened a drawer that had all kinds of miscellaneous stuff in it. He pulled out an envelope and I asked him to look inside. Surprise!!! The $150 was still in it!!! He looks surprised too!!! I really didn't think that I would recover the envelope with the cash still in it. I just wanted to express my appreciation to those honest people at Avis who turned in the envelope!!!