Budget Car Rental
Car RentalHours:
12631 Poway Rd, Poway CA 92064 Hours
About Budget Car Rental
Budget Car Rental has received mixed reviews from customers. While some found the car pick-up process at LAX frustrating due to long lines and delays, others praised the quick and easy pick-up experience at different locations. A standout employee, Tony, has been recognized multiple times for his excellent customer service. He effectively communicates with customers, sets expectations during busy times, and handles difficult situations with patience and professionalism. Customers appreciated his friendly and approachable demeanor, making the rental experience more enjoyable. Additionally, a positive mention was made about the quick resolution of a flat tire issue, highlighting the importance of face-to-face service over phone support. Overall, Budget Car Rental has its challenges but also has dedicated staff members like Tony who strive to enhance customer satisfaction.
Most Recent Reviews
May 2026
Tony was awesome and exceptional customer services and prices. Will repeat business here.
December 2025
Tony was incredibly helpful, we are very thankful! After struggling with the call center it was fantastic to be helped in person no hassle!
November 2025
Tony is the best customer service person I have ever encountered in any industry. He is personable and goes the extra mile for the customer.
More Comments(48)
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