Quest Diagnostics is located inside the Gateway Medical Center, with its entrance on the second floor. It offers routine lab tests, blood and urine testing, a Glucose Tolerance Test, and Blueprint for Wellness, including biometrics. It also provides COVID-19 antibody testing by appointment, with specific guidelines. The location is noted as being local, close, and near the hospital with easy parking. The building is easy to navigate by following signs. Many reviewers report that making an appointment through the booking system is difficult, with some suggesting patients ask their doctor's office for help instead. However, the actual check-in process at the location is consistently described as very easy, efficient, and convenient. Patients receive a text to check in, wait briefly, and are often seen on time or even early. The staff receives high praise for being professional, personable, caring, and skillful. Phlebotomists are commended for performing quick and painless blood draws, finding veins skillfully without unnecessary poking. They are noted for being reassuring, especially with nervous patients, and for keeping patients distracted with conversation. The overall experience is frequently summarized as helpful, efficient, and positive, leading to strong recommendations for the office despite the initial booking challenges.
Worst experience with Quest Labs. Worst website, worst communications cannot get lab results will never use again and recommend anyone but Quest. A one star is much too high a rating given my experience but it was my only lowest choice.
July 2024
They are super slow… and they don’t follow any order for calling patients …. This is my first experience with Quest and I am really disappointed
June 2024
I want to say thank you to one of your professional Phlebotomy employees name is Tim that takes care of me during the test.
