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August 2023 by Ray Smell
This is the best bank I've personally ever dealt with. Been banking there for years. Never had a problem. Then a few Issues popped up on my end. They showed some great mercy for me and treated me like a human being. I wouldn't want to bank anywhere else.
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August 2023 by Jen P.
Unprofessional and poor customer service oriented. I would not bank with credit Union
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November 2022 by C AD
Horrible banking experience!!
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August 2022 by Nicole O'Shea
Do NOT bank with SDCCU! If you can go to any other credit union do so! I had my card stolen back in 2017 and used in a completely different city than where I live - and in the middle of the week while I was at work. I have tried to fight this every single year since then, and ended up just paying the charge off to see if it would help. They kept refusing a pay for delete on my credit report which has ruined my credit. I have sent proof multiple times that the charge wasn't me and that I wasn't even physically near where the charge was made and they keep denying everything! It's so hard to talk to anyone and they kept sending me to different people to talk to. I've emailed, called, and visited different branches but no luck at all. Do NOT use SDCCU if you want to bank with a reasonable organization!!!
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February 2022 by RA R
The most stuck up unaccountable manager I've ever encountered. I used to think Wells Fargo was the worst, now its SDCCU.Also these communists wouldn't let me take out any money unless I wore a mask. I told them I was already immuned because I recovered with long term immunity, but they didn't care and pushed the policy blame on management. I told them management isn't telling me to wear a mask, you are.This political, unscientific nazzism won't stop unless you take responsibility for it.
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December 2021 by Dave K.
Parked my car and ducked inside to make quick cash withdrawal. Two tellers working and only one guy ahead of me so this will be quick. Or so I thought. Turns out the customers at the tellers are refinancing their mortgage or buying an airplane or God knows what. The two tellers are kabitzing and computering and everyone is having a great time- except for me and the guy ahead of me. Why don't they take that s*** to a desk somewhere? Aren't the tellers there for quick transactions? After 15 minutes the guy in front of me is stoic but I'm starting to pace around. Twenty minutes in and I cough loudly to make sure they know we're there. One of them looks up (probably to see if I'm wearing a mask) and then continues to ignore us. More people are lining up behind me. Alright, that's it for me. I don't have unlimited patience. I ask loudly in their general direction, "Can you guys open another window?" I guess it was kinda loud and had an edge to it because the whole place looked at me in shock and fear. But that got them jumping. Two ladies started scurrying around to get another window open. Me and the guy ahead got our business done quickly and got the hell out of there. But man, if look's could kill I'd be laying on their carpet tits up. This could have been avoided if: 1. Any banking transactions that are going to take more than 5-10 minutes should go to a desk somewhere. 2. If people are waiting in line more than 5-10 minutes then add more tellers or cashiers to deal with it. 3. If a long wait is unavoidable then SAY SOMETHING! Acknowledge our existence! Do some triage. Do something! By the way, the guy in front of me was patient and stoic and I can admire that, but you can bet your a** he was grateful I spoke up! Peace.
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December 2021 by Sally Z.
worst call center ever! i've waited on hold over an hour (twice today), called a third & left phone# for them to call me back, 2 hours later, got a call only to have rep place me on hold then hang up on me. she had my account info, so easily could have looked up my # and called me back. did she, no! this type of service has been occuring over the past year and i've complained to branch managers who tell me, "were working on it." today i sent a secure email so we'll see if they respond. of course, its christmas, so my needs won't be met until after the holiday
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October 2021 by Alex Stanescu
Great service. Alwats helpful whenever I need help
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September 2021 by Brennon D.
Back in the early 2000s, SDCCU was a great place to do banking. Unfortunately, they're among the worst these days. Even B of A and Chase are far superior in every measure. I would avoid SDCCU whenever possible and do business with a more legitimate company.
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September 2021 by Mike G.
Lazy rascist bank teller and manager would not accept a federal issued ID to update bank account info but allowed me to withdraw money. Most likely because the bank was closing soon. Avoid this branch.
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April 2021 by Nicole D.
They would not accept a valid power of attorney saying that we had to bring my husbands debilitated elderly mother in to have her sign their power of attorney and have it notarized at the branch office because their policy somehow allows them to go against the law.
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March 2021 by Steve B.
The call center waiting times are 30 to 59 minutes. Once they finally pickup the service is terrible. They aren't there to help.
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October 2020 by elaine fox
Can’t access mobile banking. Trying to get customer service on the phone...very frustratingly long wait.
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October 2020 by Kelvin West
The manager has poor customer service.
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October 2020 by K G.
Came in yesterday afternoon for banking business & was delightfully served by Tara. She was professional, personable, & an absolute ray of sunshine. The folks at this branch are great!
